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Call Center Manager

Marketing & Communications

Yesterday

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Kampala Full Time Banking, Finance & Insurance USh 1,500,000 - 2,000,000

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Job summary

Majibu Africa is seeking a Call Center Manager to lead our customer engagement team. You will oversee daily call center operations, monitor call quality, coach agents, and drive lead conversion. This is a key role in our fast-growing microfinance business specializing in boda-boda and vehicle financing.

Min Qualification: Bachelors Experience Level: Senior level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Kampala, Uganda

Job descriptions & requirements

We are looking for an experienced Call Center Manager to lead our agents, monitor call quality, drive lead conversion, and improve daily operations. You must have at least 3 years of call center experience, strong leadership skills, and a results-driven mindset. Experience in financial services or microfinance is a strong advantage.

How to Apply:

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