Business Development Specialist

About The Role

SmartQ helps businesses reduce customer waiting, eliminate physical queues, and improve the customer service experience. Customers can join a live queue or make appointments remotely through channels such as SMS or WhatsApp, receive queue updates and estimated wait times, and arrive when their service time is approaching.

For businesses, SmartQ provides greater visibility into customer traffic and queue activity, helping them reduce congestion, improve customer experience, and operate more efficiently. 

We are looking for an ambitious, target-driven Business Development Specialist to lead our client acquisition efforts. In this role, you will identify, approach and convert high potential clients while growing our customer base. 

Key Responsibilities

• Lead Generation & Pipeline Management: Identify, target, and prospect potential B2B clients across key sectors.

• B2B Pitching & Closing: Conduct outbound sales outreach, present product demos, and negotiate contracts with corporate executives and operations heads.

• Relationship Building: Build and maintain strong partnerships with key stakeholders to secure long-term service agreements.

• Market Insight: Analyze local market dynamics and adapt sales strategies to address specific industry pain points.

• Cross-Functional Collaboration: Partner with the product and onboarding teams to ensure seamless implementation for newly acquired clients.

Requirements & Qualifications

• 3+ years of proven B2B sales or business development experience, preferably within SaaS, tech startups, or corporate services in Africa.
• Strong network and track record of closing deals in sectors like banking, retail, telecoms, or healthcare.
• Decent understanding of software-as-a-service products and how they solve operational bottlenecks.
• Exceptional communication, negotiation, and presentation skills.
• Self-starter mindset with the ability to thrive in an early-stage environment.

What We Offer

• Competitive base salary with an uncapped commission structure.
• Opportunity to shape the growth strategy of an impactful tech startup.
• Flexible working environment and clear paths for career progression.

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