Voice Solutions Sales Engineer

Liquid Intelligent Technologies Uganda is the subsidiary of Liquid Intelligent Technologies, a business of Cassava Technologies Africa’s leading integrated digital infrastructure group.With operations in over 14 countries, Liquid is building Africa’s digital future through high-capacity fibre networks, cloud services, cybersecurity, and data centre solutions.

In Uganda,Liquid plays a pivotal role in enablingdigital transformation acrosspublic and privatesectors. The company operates one of the most extensive fibre backbones in East Africa, connecting businesses, government institutions, and communities to high-speed internet and enterprise-grade digital services.

Why Join Liquid Uganda?

As part of Cassava Technologies, Liquid Uganda offers a dynamic environment where innovation meets impact. Employees contribute to mission-critical infrastructure, collaborate with global partners (including Microsoft and NVIDIA), and help shape Africa’s digital economy. The company values agility, compliance, and customer-centricity making it an ideal workplace for professionals who thrive in high-growth, purpose-driven settings.

OUR BEHAVIOURS

At Liquid Uganda, we embody a culture of ownership, collaboration, and operational excellence. Our behaviors reflect how we show up every day with integrity, purpose, and a commitment to delivering quality outcomes:

• Core behaviour: Accountability I accept full accountability and responsibility for my actions, behaviours, performance and decisions in the workplace.
• Core behaviour: Agility I bring people, processes, connectivity and technology together, to find the most appropriate and effective way of working to carry out a particular task.
• Core behaviour: Collaboration I work together with others and contribute my expertise, to achieve a common goal and to help each other succeed.
• Core behaviour: Follow-through In the quest for a high standard of operational excellence I will ensure the optimization of work processes, with a continuous improvement mindset and a personal commitment to delivering quality work at all times.

Further information can be found at https://liquid.tech/

ROLE OVERVIEW

The Voice Solutions Architect is responsible for providing technical leadership and pre-sales support for the Voice portfolio, including Microsoft Teams Calling, Operator Connect, Direct Routing, SIP Trunking, Cloud PBX, Contact Centre, CPaaS, and associated managedservices.

The role acts as the technical bridge between Sales, Product, Engineering, Service Delivery, Partners, and Customers, ensuring that solutions are commercially viable, technically sound, scalable, and aligned to customer business outcomes.

The individual will lead customer engagements, solution design workshops, RFP responses, bids, proof of concepts, and technical governance activities while supporting revenue growth across the Voice portfolio.

KEY RESPONBILITIES

Sales & CustomerEngagement

• Support Sales teams throughout the sales lifecycle.
• Conduct discovery workshops and requirements gathering sessions.
• Translate customer requirements into solution designs and commercial proposals.
• Present technical solutions to executive, business, and technical stakeholders.
• Support customer demonstrations, proof of concepts, and pilot deployments.
• Develop trusted advisor relationships with customers and partners.

Solution Architecture

• Design end-to-end Voice and Unified Communications solutions.
• Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), solution diagrams, and technical responses.
• Ensure solutions meet security, compliance, resilience, and operational requirements.
• Architect solutions covering: Microsoft Teams Phone System, Operator Connect, DirectRouting, SIP Trunking, Cloud PBX, SessionBorder Controllers (AudioCodes, Ribbon, Oracle), Contact Centre Solutions, Voice Managed Services, AI-enabled Voice and Contact Centre solutions

Bid & Tender Management

• Technical lead for RFPs, RFIs, RFQs, and tender responses.
• Develop compliance matrices and technical response documents.
• Identify assumptions, risks, exclusions, and dependencies.
• Support commercial teams with solution costing and BOM development.
• Participate in customer clarification sessions and presentations.

Commercial Enablement

• Support pricing strategy and solution positioning.
• Assist with proposal creation and business case development.
• Work with vendors and partners to obtain pricing and solution support.
• Contribute to GTM initiatives and sales enablement programs.

Governance & Standards

• Maintain solution architecture standards and reference designs.
• Ensure solution consistency across markets and regions.
• Review and approve Voice solution designs before implementation.
• Support continuous improvement of products and service offerings.

Stakeholder Management

• Work closely with: Sales Teams, Product Management, Engineering, Service Delivery, NOC/Operations, Vendors and OEMs, and Strategic Customers

JOB REQUIREMENTS

• 5–10 years' experience in Voice, UC, or Collaboration technologies.
• 3+ years in a Pre-Sales or Solutions Architecture role.
• Strong understanding of: Microsoft TeamsCalling, Operator Connect, Direct Routing, SIP Protocols, SBCTechnologies, VoIP Networks, Session
• Management, Contact Centre Platforms, UCaaS and CCaaS solutions
• Experience with enterprise networking fundamentals.
• Experience responding to tenders and complex enterprise opportunities.
• Ability to prepare HLDs, LLDs, proposals, and technicaldocumentation.
• AudioCodes, Ribbon, Oracle SBC experience.
• Voice Managed Services experience.
• Azure and Microsoft 365 knowledge.
• AI and Contact Centre modernization experience.
• Multi-country or African market experience.

Qualifications & Certifications

• Telecommunications,Computer Science, Information Technology, or related technical degree
• Microsoft Teams Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Calling for Microsoft Teams Specialization Knowledge
• AudioCodes Certified Professional
• Ribbon SBC Certification
• ITIL Foundation
• Azure Fundamentals or Azure Solutions Architect

Personal Attributes:

• Customer-focused
• Commercially minded
• Strong presentation skills
• Excellent stakeholder management
• Analytical and detail-oriented
• Able to balance technical depth with business outcomes
• Self-driven and able to work across multiple countries and teams

This Company is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with this Company depends solely on your qualifications. We would like to encourage all who qualify to apply for this exciting opportunity. Interested candidates who meet the minimum requirements to click on the FORM to submit their application

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