Tour Consultant

Requirements

• Bachelor in Tourism Management or a related field.
  
• Minimum of three years of working experience in a Tour Consultant role.
  
• Strong computer skills with proficiency in itinerary building software (desirable).
  
• Excellent communication, interpersonal, and problem-solving skills.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  
• Fluency in English, with additional language skills is a plus.
  

• Respond to all tour inquiries promptly via email, social media, phone, and in person.
  
• Design and present detailed tour itineraries tailored to guest preferences.
  
• Provide in-depth information on tour products and services, safety, and logistics.
  
• Make and manage bookings for flights, activities, accommodation and related services.
  
• Coordinate with guides, community partners, logistics teams, and lodge staff to ensure seamless execution.
  
• Handle payment processing and deliver clear invoices to guests.
  
• Upsell additional experiences and overnight stays where appropriate.
  
• Collect and report guest feedback to improve service quality.
  
• Maintain an organized database of guest records and tour schedules.
  
• Collaborate with the marketing team to share updates from the field.
  
• Develop and present scheduled reports with relevant department