Testing and Repairs Associate

Requirements

• Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields
  

• 3 years of experience in providing technical solutions within set TAT to deliver exceptional customer experience
  

• Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
  

• Hands-on, detail-oriented with strong execution skills
  

• Good communication skills and should ensure information communicated is clear and timely
  

• Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
  

• Organized and an expert in time management 
  

• A proven ability to work with minimal supervision
  

• Proactive, collaborative, organized, and curious problem solver with a “can-do” attitude
  

• Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily collection and transportation of all repaired items back to customers.
  

• Evaluate all products returned as a result of an aftersale issue are within Warranty and if not advise the customer on the cost of repair.
  

• Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
  

Team Coordination

• Collaborate closely with the aftersale engineering and call center teams to resolve all technical issues.
  

• Support the provision of training to the field technical teams on how to identify and resolve repair issues.
  

• Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
  

Risk Management

• Be proactive in identifying all product risks based on the aftersale issues reported daily.
  

• Ensure team is operating at full capacity to reduce aftersale issues and ask for extra manpower when needed to avoid burnout of team members.
  

• Communicate and mitigate any risk factors that are encountered with the team while at work.