Telesales Officer

To drive sales growth through telephone engagement, delivering exceptional customer experience and promoting the company’s financial products.

Required Qualifications and Work Experience:

• Minimum of a Diploma in Sales, Marketing, or a Business-related field from a recognized institution.
  
• Demonstrated ability to close sales.
  
• Proven ability to handle and resolve customer complaints.
  
• At least 6 months of hands-on experience in Telesales, customer service, or a related role.
  
• Residing in or near Bukoto, Kampala
  

• Engage potential customers via phone to promote loan products and generate sales.
  
• Source referrals from existing customers to expand the client base.
  
• Provide efficient after-sales follow up to ensure customer satisfaction and retention.
  
• Maintain high standards of customer service throughout the sales cycle.
  
• Support onboarding of new customers, ensuring a smooth and welcoming experience.
  
• Contribute to customer retention efforts by addressing inquiries and resolving concerns promptly. 
  
• Meet and exceed individual sales targets and performance metrics.