Technical Assistants

What you bring to this

• Demonstrable technical capability. Whether through formal education in a technical field, hands-on experience with phone refurbishing, warehouse operations, or technical support, you've proven you can handle the technical work. You understand common phone models and operating systems (iOS, Android), and you're comfortable using software tools for tracking and management.
  

• Exceptional attention to detail. You naturally spot defects others miss. You grade devices accurately. You maintain quality standards even when processing high volumes. This isn't just about being careful—it's about having the discipline to maintain precision under pressure.
  

• Efficiency and problem-solving mindset. You can handle high volumes while meeting productivity targets. You troubleshoot technical issues independently. You see process improvements before they become problems. You apply Kaizen principles naturally because you care about doing things better, not just faster.
  

The reality check

• This role is demanding. You'll work in a fast-paced warehouse environment where efficiency, quality, and safety are non-negotiable. Standard warehouse hours apply, with flexibility required based on demand. The volume is high, the standards are strict, and the pace is intense.
  

• And if you're reading this thinking "I'm ready for work that demands precision AND delivers impact"—that's probably the signal you should explore this.
  

Ready to refurbish devices that refurbish lives?

• If you're looking for hands-on technical work that connects to something bigger than the next device in the queue, let's talk. Your attention to detail could directly enable financial inclusion for millions.
  

• Device refurbishing and restoration. You'll use computer software to reinstall software, configure settings, and restore phones to factory standards. This isn't just wiping devices—it's ensuring every refurbished phone performs like new for customers who are counting on it for their livelihoods.
  

• Quality inspection and grading. You'll assess functionality, appearance, and battery life before categorizing devices as Grade A, B, or C. Your eye for detail determines whether a device goes back to a customer or needs additional work. You'll conduct thorough visual inspections, catching scratches and defects that could affect user experience, and you'll verify that every device meets our standards before release.
  

• Data tracking and warehouse management. You'll maintain detailed records using Excel and similar tools, assist with inventory management during stock-taking, and keep accurate records of returned and refurbished devices. You'll help organize stock for efficient retrieval and contribute to the systems that help us track thousands of devices moving through our network.
  

• Beyond these core responsibilities, you'll maintain safety protocols that keep our warehouse running efficiently, thoroughly clean devices (screen polishing, disinfecting), provide basic technical support, troubleshoot minor software issues, and continuously improve processes. You'll also ensure all tools and equipment are properly used and maintained.