U
Receptionist
Job summary
Provide effective and efficient secretarial support, manage and ensure key relationships
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
Duty Station: Kampala, Uganda
About UGAFODE:
UGAFODE Microfinance Limited (MDI) is a registered financial institution in Uganda and is adherent to the Central Bank's regulations and guidelines and was founded in 1994 to provide quality microfinance services.
Job Summary: The Receptionist will provide front desk services for the institution.
The role holder will provide effective and efficient secretarial support, manage and ensure key relationships are enhanced and maintained – clients, the head office management team, branch based staff and external visitors, etc.
Key Duties and Responsibilities:
Customer Service:
- Receive all incoming calls; direct them to the relevant offices, make outgoing calls as and when required. Screening telephone calls, enquiries, and requests and handling them as appropriate. This will include receiving and relaying accurate and timely messages and answering of queries where possible.
- Receive, monitor and attend to visitors whilst they await appointments. Direct visitors to the appropriate offices.
- The jobholder will register customer/visitor’s particulars (Names, address, organization and signature) in the register book in line with departmental guidelines.
- Receive documents and messages, which may be delivered to the office and ensuring that these are registered and dispatched / distributed to the respective addressee/staff members
- Prepare monthly reports on Front Desk Operations.
Administrative Support:
- Proper management of courier services for Head Office and the branches.
- Receive monthly telephone bills and apportion them according to user departments.
- Type letters and other correspondence for the office as required.
- In charge of maintaining a neat and tidy reception area so as to maintain the good image of the organization.
- Perform duties of administrative Assistants as and when need arises.
- Tasked with maintaining an up to date visitors’ and staff attendance registers.
- Self-Development
- Develops and maintains own knowledge, expertise and professionalism.
- Stays abreast with current developments in microfinance and banking industry including micro and macro environmental factors and trends, microfinance products and poverty eradication strategies through local and international networking activities.
- Meets personal training and development needs through relevant professional associations and networks.
Qualifications, Skills and Experience:
- The ideal candidate for the UGAFODE Receptionist job opportunity should preferably hold a Degree in Business Administration /Customer Relations or in Receptionist studies, Office Management, Records Management or any other related field.
- At least three years’ demonstrated work experience in a Receptionist position /Administrative role, or any other related field working in a private or public organization.
- Excellent secretarial and word processing skills, and advanced typing speed
- Broad knowledge and understanding of Authority’s vision, mission and objectives;
- Good administration skills
- Excellent organization, time, work and self-management skills
- Keen attention to detail
- Approachable and demonstrates professionalism;
- Excellent written and verbal communication skills
- Exhibits professionalism and sound judgment;
- Excellent interpersonal skills;
- Good customer service skills;
- Adapts well in a new environment;
- Works well under pressure;
- Ability to multitask;
- Excellent planning and organizational skills;
- Works well independently and as part of a team;
- Good time and task management skills;
- Computer literacy skills
- Personal of high Integrity;
- Ability to handle sensitive information and maintain confidentiality.
- Excellent interpersonal skills
- Energetic and ability to be active throughout and willingness to learn
- High level of honesty, integrity and confidentiality
- Excellent communication skills and high level of customer care
- Willingness to work long hours with minimum supervision
- Excellent spoken and written English.
How to Apply:
All suitably qualified and interested candidates should send their motivation letters and up-to-date CV via E-mail to: recruitment@ugafode.co.ug (Please indicate the position you are applying for).
Address them to:
Head of Human Resources,
UGAFODE Microfinance Limited (MDI),
Silva Arcade, Plot 62 Bombo Road,
P.O. Box 30815, Kampala. Uganda
Deadline: 16th March 2017
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