People Operations Coordinator

About The Team

We’re not your typical People Operations team. We aren’t focused on writing policies or telling people what they can’t do; we work on solving tough problems, like the right cadence and approach for feedback, and sourcing, hiring, and developing an all-star team. If you ask anyone here what they think about our team, we will hope they would say: “They enforce high standards across the org”, “they are my go-to for leadership development” and “They are some of the most strategic thinkers and problem solvers in the org”.

About The Role

We are seeking a People Operations Coordinator to join our People Operations team. This person is responsible for owning and managing what we would consider our “core HR” functions – sending offers, onboarding the platforms, helping with performance reviews and management, and assisting managers with exits. Essentially, they will own the tactical work from start to finish of a team member's life cycle. They will be responsible for executing on our current processes with excellence AND will work closely with the People Operations Partners and the rest of the team to make improvements to those processes to elevate the bar of excellence for our team and the company. 

Main Job Duties

• Send out offers to our new hires
• Prepares onboarding for new hires (welcome email, access provisioning, calendar invites, etc.)
• Manage inbound requests for our team via our internal Help Desk (Jira ticketing system)
• Work with the People Operations Partner to manage basic performance issues, including terminations and platform off-boarding)
• Support the overall goals and initiatives of the People Operations team, owning critical projects and tasks as necessary, and serving as backup support to fellow People Operations team members.

Experience

Need to Have (Skills):

• At least 2 years working in People Operations or a similar field.
  • A bachelor’s degree or equivalent certification is helpful but not required.
• Ability to work with confidential information and situations with professionalism. 
• Skilled at communication and collaboration to build trust with colleagues across teams. 
• Ability to make decisions independently as well as effectively explain the decision-making process to a team. 
• Experience managing multiple workflows, projects, and tasks simultaneously, while ensuring all deadlines are met.
• Proficiency with Microsoft and/or Google Drive products like Word/Docs, Excel/Sheets, and Slides/Presentation.
• Ability to learn new technology systems quickly.

Need to Have (Values):

• First Principles Thinking - We don’t follow suit and build what others are building - we build something new and better. We work backward from data, feedback, and information to create the best solution possible, even if it means starting over from scratch. We don’t do something because it’s what we have always done, or because some person or book told us we should; we do the thing that’s best, even if it’s hard and uncomfortable. 
• Judgment - You aren’t afraid to make decisions and exercise independent judgment, and when you do, you are usually right. This doesn’t mean you can’t ever make a mistake, but it does mean that you are above average when it comes to making judgment calls.   
• Initiative and Resourcefulness - When you see an issue, you jump in and fix it. When you don’t know where to start, you lean on your intuition and judgment and just start somewhere. You work independently to achieve your goals and pull in other members of the team when necessary. You are resourceful in finding answers and solutions on your own whenever possible because that is how you learn and grow. 
• Integrity - You do not share the confidential and sensitive information you have access to with others (unless given permission), and you never use that information for your own gain. We’re intellectually honest, and when we make mistakes, we raise them as quickly as possible. 
• Ownership - While you may be assigned a specific task or responsibility, you have a high sense of ownership over everything that touches People Ops. When you see an issue, you either take ownership of fixing it yourself, or you find the best person to fix it and flag it to them. We own our work to the fullest, and the buck stops with us.   

Salary and Schedule

• Salary is between $50,000 - $80,000 and based on experience and location
• Generally flexible to work schedules in the time zones of ET, CT, MT, and PT