Outlet Assistant

Key Qualifications & Experience

·       Minimum of Diploma or its equivalent in Business Administration or a related field.

·       Must have attained at least a Credit in Mathematics at UCE and a Principal Pass in Economics or Entrepreneurship Education at UACE.

·       2 years’ experience in fish processing/handling or a related field is advantageous.

1.     Participate in the overall performance of the Outlet by regularly coming up with initiatives to drive sales growth for the Outlet and actively engaging in activities designed to grow sales at the Outlet.

2.     Drive & deliver excellent customer service in every aspect of the Outlet, including store appearance, display of fish, stock ordering, SKU layout, and selling.

3.     Ensures customer complaints are followed up and/or escalated, and that satisfactory solutions are obtained for both the customer and Yalelo.

4.     Receive stock supplies and organize and maintain inventory by ensuring fridges are always stocked to meet customer needs.

5.     Perform quality assurance checks of fish regularly and ensure proper handling, storage, processing, and packing. Enforce the use of proper icing techniques throughout the process to maintain the freshness of the fish. Be the chief custodian and enforcer of the YU red stock SOP in the Outlet.

6.     Develop and maintain knowledge of fish products, including new offers, and share that knowledge with customers and other colleagues in a confident manner.

7.     Take and prepare customer orders, including packing and entering transactions into the POS.

8.     Assist the Supervisor with banking sales revenues, including making cash reconciliations, and filling change requirements.

9.     Assist the Outlet supervisor in handling cash register and transactions including sales capturing in the POS, correct pricing, inventory control and receipting to customers, and end-of-day stock reconciliations.

10. Maintain outstanding hygiene standards for all store facilities and equipment to meet established food safety guidelines, thus ensuring cleanliness and neatness at all times.