Manager - Operation Controls

Education:

• University Degree.
  

Experience:

• A minimum of 5 years’ total experience in a similar position.
  

• Experience in Fintech, banking or Financial Services is preferred
  

• Experience working in a global/multinational enterprise.
  

• Team leadership and coaching
  

• Proficient- Managing Clients/supplier relationships with frequent communication to senior management
  

• Agent, customer, Merchants and Partners Management- Review and recommend closure on malpractices identified.
  

• User Access Management in EWP- Detoxification of excess roles
  

• Profile Management in EWP
  

• Customer Service management for MTN Mobile Money- Review of incidences logged and engage with customer service outsource entity to ensure service quality.
  

• Interest Payout and accountability to Central Bank
  

• Dormant account submission to Central bank
  

• Review and follow up on pending transaction in EWP.
  

• Ensure transaction limits assigned complies with approved limits and NPS provision.
  

• Review and ensure social engineering identified are followed up and recommended solution implemented.
  

• Ensure controls are implemented on OVA to prevent authorized access.
  

• Xtra float Controls