Manager, IT Operations & Data Centre

Qualifications & Experience.

·        Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s degree is an added advantage).

·        Professional certifications in any virtualized platform

·        Professional certification in any major cloud platform: AWS/Azure/GCP

·        Certification in project management (PMP/PRINCE2)

·        Minimum 5 years of experience in IT infrastructure, data centre operations, or related fields.

·        At least 2 years in a supervisory or managerial role overseeing IT operations or data centre environments.

·        Demonstrated experience managing mission-critical systems and 24/7 operational environments.

·        Proven track record in IT service delivery, operational governance, and infrastructure projects.

A. IT Operations Management.

·        Lead and manage daily IT operations to ensure optimal performance, availability, and reliability of systems and services.

·        Monitor and maintain IT infrastructure, including servers, storage, networks, Facilities, cooling, power and associated technologies.

·        Develop and enforce operational policies, procedures, and best practices.

B. Data Centre Management.

·        Oversee the operation, maintenance, and optimisation of the organisation’s data centre(s).

·        Ensure data centre environmental integrity, including power, cooling, physical security, and capacity planning.

·        Coordinate data centre upgrades, equipment installations, and asset lifecycle management.

C. Service Delivery & Support.

·        Ensure high-quality IT service delivery in line with SLAs, KPIs, and client expectations.

·        Oversee incident, problem, and change management processes.

·        Drive continuous improvement in service operations and user experience.

D. Security, Compliance & Risk Management.

·        Implement and maintain data centre security standards, access controls, and monitoring systems.

·        Ensure compliance with ICT governance frameworks, audit requirements, and regulatory obligations.

·        Conduct risk assessments and support disaster recovery and business continuity initiatives.

E. Vendor & Stakeholder Management.

·        Manage relationships with IT vendors, service providers, and consultants.

·        Negotiate and monitor vendor contracts, service agreements, and performance levels.

·        Collaborate with internal stakeholders to ensure alignment of IT operations with business needs.

F. Leadership & Team Management.

·        Lead, mentor, and develop the IT operations and data centre team.

·        Oversee resource planning, workload allocation, and performance management.

·        Foster a culture of operational excellence, accountability, and continuous learning.