Lead- Infrastructure and End User Support Uganda

Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
Provide hands-on technical leadership to facilitate the day-to-day IT needs of UAP-Old Mutual Uganda LTD. This involves managing and supporting end-user devices, servers, network infrastructure and telephony, and leading the help desk team.

• Contract team-specific deliverables with the Country ICT Manager.
• Manage and support all computer infrastructure (e.g., laptops, network devices, Telephony, and servers).
• Perform hardware and software audits to ensure compliance with licensing and IT policy requirements (e.g., Security Compliance).
• Lead the in-country help desk team, as the first point of contact for all I.T.-related issues.
• Monitor and ensure performance as per the Service Level Agreements for the infrastructure, end-user support and help desk domains.
• Support the Call Center Telephony Services and related software and hardware.
• Identify and implement cost-saving / optimization initiatives.
• Communicate effectively regarding support-related activities.
• Responsible for capacity management and proactive monitoring of the production environment.
  

Knowledge and Experience

• Degree in the IT field and at least 3 years of IT experience
• Leadership skills
• Understanding of Network routing and switching
  

Skills
Call Center, Capacity Management, Cybersecurity, End Users, End User Support, Information Communication Technology (ICT), IT Policies, Network Infrastructures, Networking Hardware, Proactive Monitoring

Education
Bachelors Degree (B): Information Technology (Required)

Closing Date
20 May 2024