IT实习生(IT Trainee) (MJ001637)

• Provide first-line technical support by responding to user queries via phone, email, or in person.
• Assist in installing, configuring, and troubleshooting computer hardware, operating systems, and application software.
• Support maintenance of networks, printers, scanners, and other IT equipment.
• Track and document work progress, including recording issues and solutions.
• Communicate resolutions clearly to users and provide basic training where necessary.
• Respond to support requests within agreed timelines and escalate unresolved issues appropriately.
• Assist in desktop support, routine system maintenance, and other assigned IT-related tasks.
• Support installation and maintenance of CCTV cameras and UPS power systems.
• Perform any other duties assigned by the supervisor.

Professional Requirements

• Basic understanding of IT systems, hardware, and technologies.
• Willingness to learn and apply new knowledge and best practices in IT.
• Interest in continuous professional development in IT-related skills.
• Familiarity with camera installation and UPS systems is an added advantage.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field .
• Basic knowledge of computer systems and networking.

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