IT Manager

We are looking for an experienced IT Manager to join our growing team and play a pivotal role in shaping our technology landscape. This role goes beyond day-to-day IT support, it is a strategic leadership position responsible for IT governance, infrastructure oversight, service delivery, vendor management, and technology optimization across our branches. The successful candidate will work closely with regional leadership and cross-functional teams to ensure secure, cost-effective, and future-ready systems that support business growth.

Requirements

Technical Skills

• Office 365, Azure, AWS skills.
  
• Linux/Asterisk knowledge
  
• Networking, System Management
  
• Management skills, budgeting, team management/leadership.
  
• SLA Management
  
• Security & Audit compliance
  

Management & Professional Skills

• Manage ISP relations through Monthly/quarterly meetings
  
• Onboard IT services suppliers
  
• Service desk Team management.
  
• Participate in procuring of IT equipment.
  
• Negotiate cost on IT services to suit budget
  
• Manage and administer SIP/VolP servers.
  
• Set Up, Administer the UG SD WAN at HQ and respective branches
  

Apply by sending your CV to careers@mogo.co.ug.

IT Governance, Strategy & Architecture

• Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
  

Project management, Planning and Optimization

• Understands project management principles to provide basic estimates on timing, resource utilization and costs to facilitate the project planning process.
  

Technical Expertise

• Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
  

Service Management

• Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
  

Client Management

• Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using established processes and tools.