Head Housekeeper
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Job summary
This position is responsible for ensuring the exceptional delivery of housekeeping services as defined by company standards
Experience Level:
Mid level
Experience Length:
5 years
Job descriptions & requirements
Reporting line (s): Camp Manager and/or Assistant Camp Manager
Location: Erebero Hills
Position Overview: This position is responsible for ensuring the exceptional delivery of housekeeping services as defined by company standards.
Roles & Responsibilities:
- Organize, supervise, and coordinate the work of housekeeping staff on a day- to day basis.
- Ensure excellence in housekeeping, sanitation, safety, comfort, and aesthetics for in-camp guests.
- Ensure proper communication within the team by conducting regular meetings with the staff.
- Counsel and motivate employees on various duties.
- Maintain Asilia's operating standards and procedures for camp cleanness and tidiness.
- Maintain regular inventory and checking of furniture, linen, crockery, uniform, equipment, etc.
- Prepare supply requisitions for the housekeeping team and maintain minimum stock and cost control procedures for all materials.
- Provide necessary information to assist camp management in staff evaluation and management.
- Develop & implement training programs within the team in consultation with camp management.
- Ensure compliance with safety and sanitation policies in the camp.
- Recommend service improvements to camp management
- Report on any malfunctioning of equipment or repairs required in guest tents.
- Perform any other duties as assigned by camp management.
Required Skills & Qualifications
- At least five (5) years of relevant experience
- Relevant experience and certification (s)
- Working knowledge and understanding of the safari industry is preferred
- Meticulous attention to detail as well as a learning mindset
- Good communication skills, a service delivery mindset, and a strong customer service focus
- Ability to work well under pressure
- Teamwork
- Willingness to be based in a remote camp for extended periods of time
Required Work Practices
- Across all interactions, promote the image of the team as a best-in-class externally with relevant stakeholders and internally with key stakeholders.
- As a key point of contact, uphold and contribute to the reputation of the company as a leading safari operator.
- Uphold Company values in everyday work practices.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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