Head Guide
Easy apply
New
Job summary
This position is responsible for ensuring the delivery of exceptional guiding services as per defined company standards.
Min Qualification:
Certificate
Experience Level:
Senior level
Experience Length:
8 years
Job descriptions & requirements
Reporting line (s): Camp Manager and/or Assistant Camp Manager
Location: Erebero Hills
Position Overview: This position is responsible for ensuring the delivery of exceptional guiding services as per defined company standards.
Roles & Responsibilities:
- Managing the guide team and related guest experiences.
- Guiding guests as and when required.
- Ensure all guiding safety standards are met.
- Elevate the guest experience with thorough arrival and game drive briefings, hosting & storytelling, with a focus on attention to detail in all areas.
- Assist camp managers with guest/guide allocations.
- Conduct monthly vehicle and guide equipment inspections and report any repair/maintenance or shortages of equipment to camp management.
- Ensure guides are ready for all activities as defined by set standards.
- Ensure guides adhere to all national park rules & regulations.
- Verify that all statutory guiding documentation or licensing for the guide team is valid.
- Assist camp management in identifying freelance guides to meet staffing requirements.
- Train, mentor, and motivate the guide team.
- Assist with guide training and guiding assessments.
• Assist managers with additional guest relations duties when required, such as welcoming and entertaining new arrivals, hosting, guests problem solving, etc.
• Communicate and promote camp activities.
• Perform any other duties as assigned by camp management.
Required Skills & Qualifications
- Advanced USAGA training & certification
- At least eight (8) years of relevant experience
- Valid driving licence
- Possesses sound knowledge of the safari industry and camp operations area
- Expertise in ornithology, ethology, photography, walking safaris, and knowledge of local culture preferred
- Ability to speak the local community's language would be an added advantage
- Meticulous attention to detail, as well as a learning mindset
- Good communication skills, a service delivery mindset, and a strong customer service focus
- Leadership skills: ability to lead by example and develop management ability
- Ability to work well under pressure
- Teamwork
- Applicants must have proven experience working in safari operations and lodge services, with a strong understanding of guest hospitality standards, wildlife tourism activities, and day-to-day lodge management procedures.
Required Work Practices
- Across all interactions, promote the image of the team as a best-in-class externally with relevant stakeholders and internally with key stakeholders.
- As a key point of contact, uphold and contribute to the reputation of the company as a leading safari operator.
- Uphold Company values in everyday work practices.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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