Front Desk Executive – Sales & Digital Lead Coordination

Role Summary

We are hiring a proactive and sales-driven Front Desk Executive responsible for:

• Managing front desk operations
• Responding to social media and digital inquiries (Facebook, Instagram, WhatsApp, Website)
• Conducting telemarketing and follow-ups
• Preparing quotations and proposals
• Conducting online software demos
• Supporting order closing
• Coordinating implementation and training with support team

This is a revenue-linked position, not a purely administrative role.

Key Responsibilities

1. Front Desk Management

• Attend to walk-in clients
• Handle calls and email inquiries
• Maintain inquiry records

2. Social Media & Digital Inquiry Handling

• Respond quickly to leads generated from Facebook & Instagram Ads
• Handle WhatsApp and website inquiries
• Qualify leads and schedule demos
• Update CRM regularly

3. Telemarketing & Follow-Up

• Conduct outbound calls
• Follow up with prospects consistently
• Re-engage old leads

4. Quotation & Proposal Preparation

• Prepare quotations and proforma invoices
• Draft proposals as per client requirements
• Ensure timely submission

5. Online Demos & Sales Closing

• Conduct online product demonstrations
• Handle basic product queries
• Support conversion of leads into confirmed orders

6. Implementation Coordination

• Coordinate with support and implementation team
• Track installation and training status
• Ensure smooth client onboarding

Required Profile

• 2–3 years experience in telesales / inside sales / customer handling
• Strong communication skills
• Confident in handling digital inquiries
• Organized and detail-oriented
• Basic computer knowledge (Excel, Email, CRM systems)
• Basic accounting knowledge preferred

Compensation Structure

• Fixed Salary: UGX 500,000 – 1,000,000 Gross (based on experience, skill & ability)
• Sales Incentive: 5% on value of sales closed
• Additional Bonus on achieving monthly target.

Key Performance Indicators

• Lead response time
• Demo booking rate
• Sales conversion rate
• Revenue contribution
• Coordination efficiency
  

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section