Direct Sales Representative

Company Description Platinum Credit Limited is a microfinance company licensed in Kenya under the Companies Act, operating since 2002. The organization focuses on providing emergency and short-term loans to civil servants, teachers under TSC, and employees of selected companies. Its product portfolio includes civil servant loans, log book loans, personal loans, asset finance, import duty finance, and landlord loans. Platinum Credit aims to offer accessible and reliable financial solutions to a broad customer base, supported by dedicated customer service and an informative website for further details.

Role Description The Direct Sales Representative is a full-time, on-site role based in Kampala. The individual in this position will actively identify and approach prospective customers, explain Platinum Credit’s loan products, and guide clients through application and documentation processes. Daily activities include meeting sales targets, conducting field visits, following up on leads, and maintaining accurate records of customer interactions. The role involves providing customer service support, handling inquiries, and offering product training and demonstrations to potential clients. The Direct Sales Representative will collaborate with branch and regional teams to implement sales campaigns, report on market feedback, and ensure compliance with company policies and procedures.

Qualifications

• Strong interpersonal skills and the ability to build rapport with diverse customers.
• Effective communication skills, both verbal and written, for explaining financial products clearly.
• Customer service skills focused on responsive support, problem-solving, and customer retention.
• Sales skills, including prospecting, negotiation, closing deals, and meeting set targets.
• Experience in training or product demonstrations to educate clients and new team members.
• Prior experience in direct sales, financial services, or microfinance is an added advantage.
• Basic numerical and computer skills for handling applications, records, and reports.
• Minimum of a diploma or equivalent qualification in Business, Marketing, Finance, or a related field.
• Ability to work in the field, manage time effectively, and operate with integrity and professionalism.

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