DEBT COLLECTION SPECIALIST
Job summary
We're hiring a Debt Collection Specialist to contact clients, manage overdue payments, and support recovery operations. Must be goal-driven with strong communication skills. Salary: UGX 618K–2M gross with excellent bonus system. Join a fast-growing fintech and earn based on performance!
Job descriptions & requirements
Job Description
Key Responsibilities:
Contact clients through phone calls, SMS, and WhatsApp to remind them of due or overdue payments.
Negotiate repayment arrangements and offer tailored solutions (e.g., refinancing, date changes)
Record all interactions and outcomes accurately in the system
Escalate unresolved cases to the field or legal team as needed
Meet individual monthly recovery targets and support team objectives
Collections Operations:
Monitor the assigned portfolio and prioritize accounts based on delinquency stage.
Work closely with field agents, soft/hard collection teams, and supervisors.
Assist in identifying high-risk accounts for early intervention
Maintain clear documentation for audit and compliance purposes
Customer Relations & Communication:
Engage with clients respectfully and professionally at all times
Understand client challenges and suggest realistic payment options
Educate clients on the importance of timely payments and the consequences of default
Build a positive rapport to encourage long-term financial discipline
Requirements:
Experience in debt recovery, customer service, or telesales is an advantage.
Strong interpersonal and negotiation skills
Fluent in English (Luganda or other local languages are a plus)
Tech-savvy and familiar with CRM or collection software is a plus
Highly organized, self-motivated, and target-oriented
Salary & Benefits:
Gross monthly salary: UGX 618,000 – 2,000,000 (based on experience)
Excellent performance-based bonus system
Covered communication & transport allowances
Opportunities for professional growth
Join a dynamic fintech company that’s transforming how people access and manage credit in Uganda!
Apply now and become part of our results-driven team!
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section.
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