Job Summary
Actively listen to customer service and sales agents' calls to identify pain points, areas of improvement, and adherence to established processes using pre-prepared questionnaire forms.
- Minimum Qualification: Bachelors
- Experience Level: Internship & Graduate
- Experience Length: 1 year
Job Description/Requirements
We are looking for a remote Customer Support QA Intern to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company, which specializes in health, beauty, and pet products development.
IMPACT BRANDS is on a mission to help improve the lives of people all over the world with its owned and operated family of brands that empower people to live their best life (PureHealth Research, Pureance, Trumeta, Petmade, VitalPeak).
Can you imagine the thrill and excitement of making a positive impact on billions of people? Join our diverse movement of top talented people around the world!
During a Typical Day, You’ll:
• Actively listen to customer service and sales agents' calls to identify pain points, areas of improvement, and adherence to established processes using pre-prepared questionnaire forms.
• Read and analyze customer support tickets to identify recurring issues, trends, and opportunities for process enhancement.
• Conduct mystery shopper calls to evaluate the customer experience and uncover potential gaps in processes.
• Document findings from data collection activities clearly and concisely to contribute to comprehensive process documentation/improvement.
• Work closely with the team to develop data-driven recommendations for process improvement, specifically addressing customer interactions.
WHAT WE OFFER
• Possibility to join the team as an employee after the internship is finished.
• An exciting opportunity to work in a vibrant international environment for a fast-growing USA-based company.
• Inspiring, positive, innovative team, friendly and cooperative colleagues with teamwork culture.
• Work from home office or workspaces and completely "stress-free" environment.
• A multitude of possibilities to improve professionally and personally (training courses of your choice, books, conferences, etc.).
• Flat hierarchies with the opportunity to influence the company from the beginning and a lived, mutual feedback culture.
• There’s a freedom to explore ideas and to get unlimited career growth opportunities.
• Student (of the last year) or graduate from Business, Management, Data Analysis or similar field.
• Excellent communication skills in spoken and written Lithuanian & English.
• Great interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment where improvements are continuously being made and things change quickly.
Perks & Benefits:
• Welcome package;
• Virtual team's lunch;
• Six flexible Days a month;
• Training, courses, events (not only online);
• Team buildings, Workations, Off sites, Business trips, Training abroad;
• Online events, games, degustations, outside speakers, etc.;
• National Lithuanian days off
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
