Customer Success and Operations Engineer

Hi there,

I’m Nicolás, the Head of Engineering at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions, faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 8,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

We’re accelerating the development of our product to serve the growing demand from our customers. That’s why we’re looking for a Customer Success and Operations Engineer to join our great team.

What’s in it for you?

• Helping shape a fast-growing HR tech startup as an early employee
• Fully remote position with bright, motivated, and friendly colleagues around the world 
• Competitive salary + share appreciation rights (SARs)
• Flexible hours and vacation
• Paid parental leave 
• Remote working budget: €1,000 per year
• Learning and development budget: 3.5% of salary

The job in a nutshell

We are looking for a Customer Success and Operations Engineer that will help us achieve new levels of operational excellence and customer advocacy.

In this role, you will work closely with our Customer Success team to manage technical customer requirements and structurally solve technical issues. You also partner with the Product team to deliver software, tools, and processes that streamline customer experiences and deliver operational efficiencies as the company scales. 

As such, you provide tremendous leverage and delight to your team members in engineering and to your colleagues in Customer Success.

You’ll spend time on the following:

• You will design, implement, deploy and maintain operational tools and procedures that support internal teams
• You will push TestGorilla to operational excellence by improving and automating complex operational flows
• You will structurally solve customer issues through root cause analysis, code error diagnosis, debugging, validating, and documenting
• You will partner with the Customer Success team to reduce overall resolution times, and improve team efficiency and quality of customer outcomes
• You will partner with the Product and Content development teams to build the next generation of TestGorilla tests
• You will be participating in production operations on-call rotations

Here’s what we are looking for:

• You are inspired by our mission to put one billion people in dream jobs
• You are fully aligned with our values
• You have demonstrated the ability to detect and diagnose complex and critical technical issues effectively and efficiently
• You have deep software and product development knowledge and strong troubleshooting skills
• You are an organized self-starter with an ability to follow through on issues under minimal supervision
• You are comfortable in an ambiguous, ever-changing startup environment
• You are able to multi-task and quickly shift contexts if needed
• You are customer-obsessed
• You have strong database skills with the expertise to write and update SQL queries with ease
• You have the ability to learn and teach new technologies as required
• You have strong written and verbal communication skills. You can validate your decisions and communicate them clearly

We typically expect candidates with at least 3 y. of experience in technical and/or operations support engineer positions OR 5 y. of experience as a software development engineer in a product development environment to have the skills mentioned above.

Bonus points if…

• you have experience in a SaaS product based company
• you have experience working with monitoring and log management systems

About TestGorilla

At TestGorilla, we envision a world where everyone has their dream job. To achieve this, employers and employees need to have the right information about each other. 

We started in 2020 by building a screening platform that enables employers to evaluate candidates in the skills that matter most for success in a role. Our product replaces subjective, incomplete, and often inflated CVs with objective, reliable, and fair test results measuring aptitude, practical job skills, motivation, and culture add.

Improving and expanding this platform is currently our core focus, but it’s only the beginning of our journey to get everyone their dream job. Over time, we will launch more products that support this mission.

We have procured $70m in Series A funding from the venture-capital firms Atomico and Balderton Capital, and our growth is on target to continue exponentially. Chances are you’re familiar with some of our biggest customers, like Sony, PepsiCo, H&M, Deloitte, Bain & Company, Oracle, Revolut, and the UK’s National Health Service.

We work remotely, spread across the Americas, Europe, Asia, and Africa.

Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!