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2 months ago

Job Summary

Profitability - Achieve monthly disbursements and collections targets for the unit. Including all other set KPIs.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Responsibilities & Duties 

  • Profitability - Achieve monthly disbursements and collections targets for the unit. Including all other set  KPIs. 
  • Loan verification – Spoof calling, Reference check, and ID check 
  • Due diligence before loan approvals 
  • Leadership & Problem Solving - Support teams in the branch in all unit functions, logistics, and performance issues with a view to attaining targets set and creating an efficient work environment for the sector. 
  • Fraud Prevention - Ensure all fraud-related matters noted in respective units are noted and flagged up within a reasonable time. 
  • Ensure Branch adherence to SOPs and policies 
  • Service Delivery - Deliver first-rate customer service and ensure teams in the branch follow the customer complaints procedure. 
  • Relationships Building - Build excellent relationships with customers, customer partners and opinion  leaders in the branch 
  • Reporting - Provide accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends, and market opportunities in the sector. 
  • Administrative Duties - Ensure office is clean, filing, procurement, and inventory management. ∙
  • Financial Inclusion Reach: Promote the extension and deepening of fina ∙ Customer Protection & Counter Indebtedness: Ensure all units promote responsible  
  • lending by observing affordability SOPs, customer follow-up, and SMART customer care standards.


Competences 

  • High communications skills 
  • Excellent time management skills and ability to multitask and prioritize work 
  • Attention to detail and problem-solving skills 


Requirements and Qualifications 

  • A diploma/bachelor's qualification in a business-related course 
  • Must have served in a team leader position for more than 1 year 
  • Must have demonstrated leadership skills 
  • Computer literacy 
  • Fluent in English (written and verbal) and Swahili will have an added advantage. 
  • Must be willing to relocate anywhere in the country 


Personal Attributes 

  • Integrity and ability to work in a team 
  • High motivation 
  • Self-starter-functional problem solver 
  • Process discipline- Ability to follow SOPs 


Competences 

  • Team Player 
  • Detail orientation 
  • Self-motivated and proactive 
  • Flexibility and ability to adapt to change 
  • Problem-solving / solution-driven / negotiation 
  • Confident 
  • Excellent communication skills – articulate and well spoken 


How to apply.

To apply, submit your application, detailed CV, and copies of Academic Documents through the Brightermonday Portal by Clicking on the 'Apply Here ' section

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