Branch Manager - Retail Supermarket, Uganda

We are seeking an experienced and highly motivated Branch Manager to independently manage and lead the full operations of a retail supermarket branch. The ideal candidate will be hands-on, commercially driven, and capable of ensuring smooth daily operations, strong sales performance, and excellent customer service standards.

Education & Experience Requirements

• Bachelor’s Degree in Business Administration, Retail Management, Commerce, or related field
  

• 8+ years’ experience in retail/supermarket management
  

• Proven experience handling full branch/store operations independently
  

• Strong leadership and people management skills
  

• Good financial acumen and reporting ability
  

• Excellent communication and problem-solving skills
  

• Willingness to relocate to Uganda
  

Key Duties & Responsibilities - Branch Operations Management

• Oversee complete day-to-day supermarket operations
  

• Ensure smooth functioning of all departments (sales floor, warehouse, cashiering, fresh/food sections)
  

• Maintain store standards, hygiene, and compliance with company policies
  

Sales & Business Performance

• Drive sales growth and achieve monthly/annual revenue targets
  

• Monitor KPIs, margins, shrinkage, and operational costs
  

• Implement promotional activities and merchandising strategies to boost sales
  

Inventory & Stock Control

• Manage stock planning, ordering, and replenishment
  

• Minimize stock losses, damages, and expiries
  

• Ensure accurate stock counts and proper inventory records
  

Team Leadership

• Recruit, train, supervise, and motivate store staff
  

• Prepare duty rosters and manage staff performance
  

• Foster a positive and productive work environment
  

Customer Service

• Ensure excellent customer experience and service standards
  

• Handle escalated customer complaints professionally
  

• Build strong customer relationships and local market presence
  

Financial & Administrative Control

• Manage daily cash handling, reconciliations, and reporting
  

• Control expenses and ensure profitability of the branch
  

• Submit timely operational and financial reports to management
  

Compliance & Safety

• Ensure adherence to company policies, SOPs, and local regulations
  

• Maintain health, safety, and security standards