ATM Operations Officer

Requirements

• Bachelor’s Degree.
  
• Two years’ Banking experience in cash handling.
  
• Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.
  
• Knowledge and understanding of the back-office operation, procedures and processes.
  
• The ability to identify and engage with all the key stakeholders in the organization.
  
• Ability to prioritize daily tasks.
  
• Ability to work with strict deadlines.
  

• ATM Cash replenishment under dual control as per the laid down process flow and within the agreed service levels.
  
• Reconciliation of ATM accounts as per the agreed frequency and act on any outstanding items. Escalate any exceptions timely to the Manager E-Channels Operations.
  
• Timely processing of failed ATM transactions and reporting suspicious transactions as per AML/CFT definition of the same.
  
• Attend to offsite ATMs related queries in a timely manner and provide an update to the stakeholders on the status.
  
• Monitoring ATM uptime and action promptly during period when the ATMs are down.
  
• Handle ATM Keys and combination as a custodian of the ATM while referring to the operations manual.
  
• Check ATMs for proper physical security maintenance and report exceptions immediately for resolution.
  
• Work with the service providers (Cash in Transit and ATM maintenance) to enforce delivery of services as per the service level agreements.
  
• Escalation of any process gaps that may result in potential or actual loss to the Manager E-Channels Operations as per the incident reporting policy.
  
• Contribute towards projects and continuous improvement initiatives that are geared towards automation of processes.