Associate Relationship Manager - Transactional Banking

Requirements

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• Bachelor’s degree in Business Administration, Finance, Economics, or related field
  
• 2–4 years’ experience in banking, preferably in SME banking, transaction banking, or sales
  
• Experience in deposit mobilization and/or digital financial services is highly desirable
  
• Knowledge of the Ugandan banking landscape and SME sector
  
• Strong sales and relationship management skills
  
• Understanding of cash management, payments, and digital banking solutions
  

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• Drive acquisition of low-cost deposits (CASA) by onboarding and growing relationships with SMEs, SACCOs, NGOs, corporates, and other target segments.
  
• Identify and convert transactional relationships into stable deposit balances through proactive client engagement and account activity monitoring.
  
• Support branch-led and institutional liability growth initiatives aligned to Finance Trust Bank’s targets.
  
• Promote and drive adoption of digital banking channels (mobile, internet, USSD, agency banking) to increase transaction volumes and reduce over-the-counter activity.
  
• Lead onboarding and utilization of collections and payments solutions (e.g., bulk payments, school fees collections, merchant solutions) to deepen client engagement and grow fees.
  
• Support Relationship Managers in managing SME, women-led businesses, and institutional client portfolios (aligned to the bank’s niche focus)
  
• Conduct client visits to understand cash flow cycles and propose relevant transaction banking solutions.
  
• Build strong relationships with key decision-makers to enhance retention and wallet share.
  
• Support structuring cash management, collections, and payment solutions suited to client needs.
  
• Work closely with product, operations, and IT teams to ensure smooth onboarding and implementation.
  
• Ensure timely resolution of client onboarding and service issues.
  
• Ensure full compliance with KYC, AML, and Bank of Uganda regulations.
  
• Adhere to internal policies during client onboarding and transactions.
  
• Identify and escalate potential risks in client relationships.
  
• Collaborate with Relationship Managers and branch teams.