VIP Account Manager
Gsb Uganda
2 weeks ago
New
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Own the end-to-end relationship with a portfolio of high-value customers (VIPs) in Uganda. Responsible for protecting existing VIP contribution, growing VIP lifetime value, and identifying/migrating emerging high-potential players into the VIP tier — all while ensuring responsible gambling standards are upheld.
Your Key Responsibilities:
- Manage and develop strong, long-term relationships with a portfolio of VIP customers.
- Drive VIP retention, engagement, loyalty, and revenue growth through personalized account management.
- Identify high-potential customers and manage their transition into the VIP segment.
- Monitor customer activity, identify early signs of disengagement, and implement proactive retention and reactivation strategies.
- Develop tailored VIP offers, bonuses, and exclusive experiences within approved budgets and compliance requirements.
- Plan and coordinate VIP events, hospitality activities, and customer engagement initiatives.
- Monitor portfolio performance, including NGR, deposit activity, retention, and customer lifetime value.
- Collaborate with CRM, Marketing, Payments, Trading, and Risk & Compliance teams to optimize the VIP experience.
- Ensure all VIP activities comply with local regulations and Responsible Gambling requirements.
What We’re Looking For:
- 1+ years of experience in VIP or high-value account management, preferably within sports betting, casino, or iGaming.
- Proven ability to manage high-value customer portfolios and achieve commercial targets.
- Strong relationship-building, communication, and customer engagement skills.
- Good understanding of sports betting and/or casino products, customer behaviour, and VIP retention strategies.
- Experience using CRM systems, customer segmentation, and performance reporting.
- Strong analytical skills with the ability to identify commercial opportunities through customer data.
- High level of professionalism, discretion, and confidentiality.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Knowledge of Responsible Gambling practices and local gaming regulations is an advantage.
- Fluency in variuos local languages is an added advantage.
<
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.