Telematics Officer

Qualifications:

• Uganda Certificate of Education (UCE) – O-Level (compulsory baseline).
  
• Uganda Advanced Certificate of Education (UACE) – A-Level or equivalent technical qualification.
  
• Diploma in Information Technology, Computer Science, Electronics, Logistics & Supply Chain Management, or a related field from a recognized Ugandan institution (e.g., Makerere University, Uganda Management Institute (UMI), Makerere University Business School (MUBS), NITA-accredited colleges, or Uganda Technical Colleges).
  
• A bachelor’s degree in information technology, Computer Science, Transport Management, or a related field is an added advantage.
  
• At least 2–3 years of experience in a telematics monitoring, fleet tracking, transport operations, or data analysis role.
  
• Hands-on experience operating a GPS/telematics platform in a transport, logistics, or related industry environment.
  
• Prior experience in a heavy transport, FMCG, agro-processing, or cold-chain logistics environment is an advantage.
  
• Demonstrated experience producing operational reports and data summaries for management audiences.
  

Real-Time Fleet Monitoring

• Monitor the live GPS tracking dashboard continuously during operational hours, tracking the position, speed, and status of all vehicles in the fleet.
  
• Identify and immediately escalate critical alerts including speeding, geofence breaches, unauthorized stops, route deviations, and vehicle immobilization.
  
• Maintain an accurate real-time log of vehicle movements, distinguishing between in-transit, loaded, empty, parked, and breakdown states.
  
• Monitor reefer truck temperature telemetry data to ensure cold-chain compliance and escalate temperature excursions immediately.
  

Driver Behaviour Monitoring & Reporting

• Track and record key driver behaviour metrics: speeding, harsh braking, harsh acceleration, sharp cornering, excessive idling, and seatbelt non-compliance (where system-enabled).
  
• Produce daily and weekly driver behaviour scorecards and submit them to the Fleet Coordinator for performance management and coaching actions.
  
• Identify repeat offenders and trend patterns; provide data to support disciplinary processes or commendations as appropriate.
  
• Maintain a driver’s behaviour history database to track improvement or deterioration over time.
  

Trip Verification & Route Compliance

• Reconcile all completed trips against dispatch records, verifying departure times, arrival times, routes taken, and stops made.
  
• Investigate and report any unscheduled stops, off-route deviations, or unauthorized detours.
  
• Set up and maintain geofences for key locations including depots, customer delivery points, fuel stations, and restricted zones.
  
• Flag and report any geofence breaches — particularly fuel station stops not aligned with fuel allocation records, which may indicate fuel pilferage.
  

Fuel Telemetry & Anomaly Detection

• Monitor fuel level telemetry (where available) and cross-reference fuel consumption data against mileage, load, and route profiles.
  
• Identify fuel consumption anomalies, sudden fuel-level drops, or consumption figures inconsistent with trip parameters — potential indicators of siphoning or fraud.
  
• Produce weekly fuel variance reports and share findings with the Fleet Coordinator and Transport Manager.
  

System Administration & Device Management

• Ensure all telematics devices (GPS units, sensors, cameras where installed) across the fleet are active, online, and transmitting accurately.
  
• Report device faults, signal outages, or data gaps to the telematics vendor and track resolution to closure.
  
• Maintain an up-to-date telematics device register, mapping each unit to its assigned vehicle and tracking installation, replacement, and calibration history.
  
• Manage system user access, vehicle profiles, and alert configuration settings within the telematics platform.
  

Reporting & Data Management

• Produce and distribute daily fleet status reports, weekly driver behaviour summaries, and monthly fleet performance dashboards.
  
• Maintain a comprehensive digital archive of all telematics reports, alerts, and escalation records.
  
• Provide ad-hoc data extracts and analysis upon request from the Fleet Coordinator, Transport Manager, or Operations Director.
  
• Support accident investigations by retrieving and presenting pre- and post-incident telematics data (speed, GPS trail, braking events).
  

Driver Training Support

• Share telematics-based performance data with the Fleet Coordinator to inform driver induction, refresher training, and targeted coaching.
  
• Assist in presenting data-driven feedback to drivers in toolbox talks or performance review sessions, where requested.
  
• Track and report on post-training behaviour improvement using before-and-after telematics data comparisons.