Tele Collection Agent

Qualifications, Skills and Experience:

• Hold a diploma/degree in a business-related field(E.g, Business Administration, Economics, Finance, Accounting, or related discipline)
  
• Proven experience as a Collection representative or relevant role
  
• Fluent in English and Lugisu speaking, Other languages: Luo, Runyakitara
  
• Excellent knowledge of the MS Office Suite
  
• Team player, Fast learner, and Vibrates positivity.
  
• Additional training/certificate in Credit Management. Debt collection & Recovery, Negotiation & conflict resolution, or customer relationship management. Experience with analytical tools would be an added advantage
  

• Contact customers to remind them of their outstanding payments, using the available scripts and call guides provided by Sun King.
  
• Ensure proper knowledge is provided with a high degree of efficiency to delinquent customers so that they may continue with payments by re-educating them on the key terms of the sale contract.
  
• Negotiate payment arrangements with customers, taking into account their financial situation and the company’s policies and procedures.
  
• Set up repayment plans and new terms of sale.
  
• Verification of clients’ details & update account information in the company’s collections system, including notes on the customer’s payment history and any payment arrangements made.
  
• Provide excellent customer service to customers, addressing their questions and concerns in a professional and empathetic manner.
  
• Ensure adherence to the company policies and procedures related to collections, including regulations related to consumer protection practices.
  
• Meet or exceed daily and weekly targets for calls made, collections made, and other key performance indicators (KPIs) as defined by Sun King.
  
• Record & escalate any abnormal issues reported by customers during the disabled call interactions, such as faulty or repossessed products, suspected fraud cases, etc
  
• Utilize computer systems to handle skip tracing.