Job Summary

This job’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Reporting to: Tech Support Manager

Core Hours: 8:30 - 17:30, Monday- Friday and beyond as needed

Location: Kampala, with occasional international travel required


Company Introduction 

Our client is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub-Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform. 


Company Purpose:  To Unlock Human Potential for Good

Company Mission:              To Grow Business With Capital And Knowledge

Company Vision: The first choice for Micro Enterprise growth in Africa


Purpose of the position 

This job’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.


Responsibilities & duties

  • Provide both onsite and remote technical & end-user support.
  • Assist in managing the call center dialer system, Asterisk-based
  • Troubleshooting of any hardware issues, repairs & where need be replacement of any faulty hardware e.g. laptops, laptop batteries, phones, printers for different business departments.
  • Schedule branch visits.
  • Software installation like antivirus & troubleshooting for the entire business unit.


Work experience & skills

Essential

  • Strong networking skills, hardware, and software troubleshooting skills
  • 1-year working experience in a busy IT environment 
  • Strong written and verbal communication skills 
  • Excellent critical thinking skills 


Personal qualities & behavioral traits    

Essential

  • Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills 
  • Ability to work independently and as a team to meet deadlines, goals, and objectives 


Relationships With

Lead, Tech Support

  • Direct line manager, who will offer ongoing support and supervision


CTO

  • Support in interacting with top-level management and assignment of projects
  • Performance review period: Initial 6 month probation. Upon successful completion of the probation period. Annual reviews will be conducted in April.


All applications will be received and Reviewed through Brightermonday Portal by Clicking on the 'Apply Now ' section



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