Student Success Coordinator

• Student Support & Communication

Serve as the first point of contact for all student inquiries, providing timely and professional responses via Helpdesk, ManyChat, phone, and other communication channels.

• Student Guidance 

Offer one-on-one support to students on academic processes, platform navigation, and procedural questions, ensuring a smooth and supportive experience throughout their learning journey.

• Academic Monitoring & Risk Identification

Track student engagement and academic progress; proactively identify and flag students at risk of falling behind and coordinate appropriate interventions.

• Tuition Collection & Follow-Up

Track and follow up on tuition payments based on term and program. Engage students regarding outstanding payments and escalate unresolved or high-risk cases to the finance team as needed.

• Cross-Functional Coordination 

Work collaboratively with academic, finance, and IT departments to resolve student issues efficiently and ensure a unified support experience.

• Student Engagement Activities 

Support the planning and delivery of virtual orientation sessions, Q&A webinars, and community-building events to improve engagement and retention.

• Resource Navigation 

Guide students to appropriate support channels and tools, including knowledge base articles, FAQs, academic advisors, or technical support.

• Recordkeeping & CRM Updates 

Maintain accurate, up-to-date records of all student interactions, inquiries, and support actions in the CRM, Helpdesk, or related systems to ensure full visibility and accountability.

• Support Insights & Feedback Loop 

Collect student feedback to help improve support quality, platform usability, and communication practices across departments.

Qualifications
Education & Experience

• Bachelor’s degree in Education, Student Affairs, Communications, or a related field (preferred)
• 1–2 years of experience in student services, academic advising, or customer support
• Familiarity with digital communication tools and Learning Management Systems (LMS) is a plus

Other Attributes

• Self-motivated, proactive, and dependable
• Committed to providing a positive student experience and driving retention

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section