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5 days ago

Job Summary

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers business needs and the nuances of their technical environments.

  • Minimum Qualification: Bachelors
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Who is Percona?
Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally.
Percona is remote-first and globally dispersed; in almost 50 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more.
Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.

The Percona Support Team
Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures.
What youll be doing
Percona is joining forces with the Linux Foundation to support the Valkey project and offer a true open-source Redis alternative. If you are passionate about all things Redis/Valkey, love helping customers succeed, and want to play a critical role in evolving technical support for open-source databases, Percona’s Redis/Valkey Support Engineer position was made for you.
Youll be teaming up with some of the most well-known open-source database experts in the industry who are even better teammates, friends and mentors. Whilst evolving Perconas in-house knowledge of Valkey, youll have the opportunity to develop your own skills and become more powerful than you can possibly imagine with databases.

This is not a boring, entry-level role where youll just be triaging the boring and monotonous.
Your main responsibility will be helping our customers DBA teams when they need expert assistance. Youll do that by gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice. For more serious and production-impacting issues, youll perform screen-sharing sessions to help them quickly navigate and resolve issues.
When youre not fixing things, youll be authoring new blog posts on interesting topics for our open-source community to digest, answering questions on our forum, creating new articles in our customer-facing knowledge base for more frequently seen issues, and hosting webinars amongst other things.
This is a remote role, so you can be located anywhere in the world. All you need is a decent, stable internet connection.


Youll stand out if you have the following:

  • Good knowledge of Redis/Valkey and related technologies on Linux, including:
  • All aspects of configuration and best practices
  • Performance tuningBackup solutions
  • Maintaining clusters and replication environments
  • Detailed understanding of monitoring requirements
  • Demonstrable experience in administering Linux-based systems
  • Knowledge about environments such as VMWare, Docker and/or Kubernetes
  • Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure)
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Enthused to expand your skill set with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meetings, conferences and customer visits
  • Experience working with customers in English

What Will Make you Stand Out:

  • DBA experience with MySQL, MongoDB, or PostgreSQL
  • Percona Monitoring Plugins and other monitoring tools
  • Percona Toolkit suite
  • Writing Golang is preferred
  • Understanding of TCP/IP networking
Percona is a respected thought leader in the open-source community. We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB to open-source users globally.
Percona is remote-first and globally dispersed; we have colleagues in more than 50 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more.
Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.

Percona’s Lifestyle:
Enjoy the freedom to work remotely from anywhere in the world!
With top talent sourced globally, you will enjoy an international and culturally diverse team
Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active
Our internal programs include groups like:

The Percona Adventure Team: This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing, hiking, white water rafting and more.

Women Transforming Technology is a grassroots program committed to building a supportive community of women in technology. Their goals are to connect, empower and inspire women in all areas and levels of the organization.
Flow days: Fridays at Percona are for focusing on finding your workflow. Meetings and distractions are limited on Fridays so you can focus on getting things done.

FryDays:With Percona being so globally dispersed there are not many holidays that overlap for everyone. FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3-day weekend.
Percona is remote-only and globally dispersed we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and paid time off, all your equipment for your remote office, funds for career development (external training, certifications, conferences) and the opportunity to participate in an equity incentive plan.
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
Location: Remote, work-from-home position anywhere. 5-day work week including weekend
Participation with the on-call team schedule. You will need to be able to travel to company events, conferences, etc.as safety permits.

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