Receptionist

Serve as the primary point of contact for patients, visitors, and official clients; deliver front-desk support, triage front-line inquiries, and maintain coordinated customer service.

Duties and Responsibilities:

• Oversee front-desk operations and maintain a clean, organized reception area.
  

• Collaborate with triage and clinical personnel to provide customer care assistance to arriving patients and guide them to designated service points.
  

• Manage inbound and outbound telephone calls through the switchboard, maintaining switchboard logs and directing callers to the appropriate offices.
  

• Address inquiries and offer general information regarding the departments, activities, and services.
  

• Disseminate information about the hospital's services, complying with established hospital policies and procedures.
  

• Foster effective coordination between internal staff, administrative units, clinical wards, and external visitors.
  

Person/Job Specifications:

• Uganda Certificate of Education (UCE / O-Level) with credits in English.
  

• Certificate in Customer Care, Public Relations, Front Office Management, or related field.