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Quality Analyst AI Enablement

Invisible Technologies

Quality Control & Assurance

IT & Telecoms UGX Confidential
3 weeks ago

Job Summary

The ideal person for this role is intrigued by Machine Learning and generative AI and wants to make an impact in the space. You will work with Agent trainers, ensuring that their tasks are to the quality standards needed by our clients

  • Minimum Qualification : Bachelors
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

About Invisible:

Invisible Technologies is dedicated to fusing human creativity and intuition with cutting-edge technology to create a future rich in impact and meaning. We firmly believe that human involvement is essential in unlocking the full potential of AI, ensuring it is developed with greater accuracy, quality, safety, reliability, and fairness. This people-first approach underpins our unique process orchestration engine, a platform that merges artificial and human intelligence with automation to remove operational bottlenecks and pave the way for growth and innovation in our clients.


Key Responsibilities:

The ideal person for this role is intrigued by Machine Learning and generative AI and wants to make an impact in the space. You will work with Agent trainers, ensuring that their tasks are to the quality standards needed by our clients. You will communicate and share issues found in Trainers' work and present ways they can catch those mistakes and improve upon them in the future. While you will be ensuring the quality of our data we are looking for someone who has the following abilities:


Task Review:

  • Review completed tasks to ensure high quality and adherence to the latest campaign instructions.
  • Stay updated on the latest instructions by attending meetings, watching recordings, and maintaining active engagement on Slack.
  • Be able to articulate issues and errors found on completed tasks.


Communication and Reporting:

  • Bridge the gap between Agent task quality and campaign or client expectations through critical and constructive feedback and communication.
  • Actively ask questions and engage in discussions to resolve any blockers or quality/process issues for the individual or the team.
  • Regularly update the Quality/Squad Lead on any blockers, problems in completing tasks, and any unusual model behavior encountered in reviewing tasks.


Continuous Learning and Improvement:

  • Seek clarification and additional information proactively to ensure understanding and adherence to changing campaign instructions.
  • Participate in feedback sessions and implement feedback effectively to improve task completion quality.
  • Cultivate continuous learning & improvement through engagement, encouragement, and support for all Agent levels and clients. 


Required Skills:

  • Strong attention to detail and a commitment to delivering high-quality work
  • Excellent written and verbal communication and interpersonal skills
  • Ability to adapt to new instructions and guidelines effectively
  • Proactive and solution-oriented with a willingness to learn and improve
  • High level of skill in the English language with advanced skills in grammar, syntax, and spelling
  • Comfortable learning new software and tools
  • AI Training or Quality Assurance role experience is preferred.
  • Keen eye for detail and spotting written mistakes


Compensation:

This is a fully remote mid-entry-level contractor role perfect for fast typists, highly skilled readers and writers of various kinds, and people keen to be at the forefront of AI Enablement. Pay starts at $21 USD per hour based on location and experience.

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