People Operations Tech Specialist / IT Associate

About The Team

We’re not your typical People Operations team. We aren’t focused on writing policies or telling people what they can’t do; we work on solving tough problems, like the right cadence and approach for feedback, and sourcing, hiring, and developing an all-star team. If you ask anyone here what they think about our team, we will hope they would say: “They enforce high standards across the org”, “they are my go-to for leadership development” and “They are some of the most strategic thinkers and problem solvers in the org”.

About the Role

We are seeking our first Tech Specialist to join our People Operations team. This hire will be responsible for owning all IT, tech, and platform security responsibilities for the People Operations team. This includes managing platform onboarding and off-boarding, maintaining SSO integration with our HRIS, Rippling, fielding, and triaging tech requests, and serving as the primary point person with other departments such as Security and Workforce Management teams. The ideal addition to our team is a proactive problem solver. The Tech Specialist will also be skilled at evaluating and identifying the most effective tools and methods to keep our People Operations running smoothly. They will take ownership of these solutions, implementing them to ensure our success.

Main Job Duties

• Evaluate and troubleshoot team members’ tech needs and provide solutions remotely via video, Slack, or through our support desk. 
• Respond to inbound support desk tickets and inquiries and provide technical assistance to team members, including app provisioning and troubleshooting. 
• Understand, organise, and manage permissions across different platforms, including Rippling, Google Workspace, and custom vendors.
• Help configure integrations for our IT systems, including SAML, SCIM, and customer webhooks and workflows.
• Identify and solve tech problems efficiently and effectively while maintaining a positive demeanour and attitude. 
• Manage all platform onboarding and off-boarding relating to People Operations applications and tools. 
• Maintain SSO integration process with our HRIS, Rippling. 
• Work with People Operations on data analytics projects. 

Nice to have

• Familiarity with Salesforce, Salesloft, Github, Rippling.
• Familiarity with the Jira help desk ticketing system.

Some of the current People Operations projects you may support 

People Operations Systems and Platform Security

• Moving to SSO across all possible platforms to enhance security.
• Ensuring full utilisation of all paid platforms.
• Ensuring managers have the necessary data about their team to understand both historical data and current trends.

Experience

Need to Have (Skills):

• At least 2 years working in Information Technology or a similar field.
  • A bachelor’s degree or equivalent certification is helpful but not required.
• Ability to effectively write standard operating procedures (SOPs) and maintain documentation.
• Ability to work with confidential information and situations with professionalism. 
• Familiarity with languages like Terraform HCL and YAML. 
• Ability to manage DNS and email settings. 
• Skilled at communication and collaboration to build trust with colleagues across teams. 
• Ability to make decisions independently as well as effectively explain the decision-making process to a team. 
• Excellent organisational and time management skills. 
• Experience with Google Suite and Super Admin privileges. 

Need to Have (Values):

• • First Principles Thinking - We don’t follow suit and build what others are building - we build something new and better. We work backward from data, feedback, and information to create the best solution possible, even if it means starting over from scratch. We don’t do something because it’s what we have always done, or because some person or book told us we should; we do the best thing, even if it’s hard and uncomfortable. 
  • Judgment - You aren’t afraid to make decisions and exercise independent judgment, and when you do, you are usually right. This doesn’t mean you can’t ever make a mistake, but it does mean that you are above average when it comes to making judgment calls.   
  • Initiative and Resourcefulness - When you see an issue, you jump in and fix it. When you don’t know where to start, you lean on your intuition and judgment and just start somewhere. You work independently to achieve your goals and pull in other members of the team when necessary. You are resourceful in finding answers and solutions on your own whenever possible because that is how you learn and grow. 
  • Integrity - You do not share the confidential and sensitive information you have access to with others (unless given permission), and you never use that information for your own gain. We’re intellectually honest, and when we make mistakes, we raise them as quickly as possible. 
  • Ownership - While you may be assigned a specific task or responsibility, you have a high sense of ownership over everything that touches People Ops. When you see an issue, you either take ownership of fixing it yourself, or you find the best person to fix it and flag it to them. We own our work to the fullest, and the buck stops with us.