OPERATIONS MANAGER AUTOMOTIVE SALES
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Job summary
Operations Manager Automotive Sales oversees the daily operations of the sales department. They support the company by overseeing dealership sales operations, strategizing marketing initiatives, negotiates car deals, and drives customer satisfaction.
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
10 years
Job descriptions & requirements
DEPARTMENT: SALES
REPORTS TO: MANAGING DIRECTOR
LOCATION: SOUTH SUDAN
JOB SUMMARY
Operations Manager Automotive Sales oversees the daily operations of the sales department. They support the company by overseeing dealership sales operations, strategizing marketing initiatives, negotiates car deals, and drives customer satisfaction.
JOB RESPONSIBILITIES
● Anticipate sales and expenses goals monthly and annually and prepare departmental operating budgets.
● Support in the hire, training and monitoring automotive sales employees and process and monitor commission sheets and payroll.
● Determine and upgrade in compliance with national laws affecting automotive sales.
● Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval.
● Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control systems.
● Direct staffing, performance evaluation and training for effective functioning of sales and service programs.
● Review and monitor customer preference and operational records to focus automotive sales efforts.
● Consult with department heads for advertising services and securing equipment and customer information.
● Discuss with prospects on equipment needs and advise on the type of automotive equipment to buy.
● Establishing sales and revenue quotas and monitoring the performance of sales staff.
● Researching market changes and identifying emerging opportunities.
● Handle retail related concerns and coordinate with salespeople to close vehicle purchase deals.
● Forecast annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses.
● Hold scheduled sales training and meetings to plan and implement automotive sales objectives.
● Respond to customer complaints and ensure the highest level of customer satisfaction.
● Any other additional responsibility assigned by the supervisors in line with the role.
JOB SPECIFICATION
● Excellent persuasive verbal communication skills.
● Knowledge of the automotive industry and technical aspects of vehicles and ownership.
● Minimum of 10 years’ experience in a managerial role within the automotive industry (sales, service, or parts).
● Bachelor’s degree in Business Administration, Marketing, or Automotive Engineering preferred.
● Understanding of automotive mechanics, aftermarket products, or vehicle sales.
● Experience in inventory management, stock control, and workshop operations.
● Must have clean driving and criminal records for employment
● Excellent interpersonal and customer service skills
● Must be in possession of a valid state driver’s license with satisfactory driving record.
Operations Manager Automotive Sales oversees the daily operations of the sales department. They support the company by overseeing dealership sales operations, strategizing marketing initiatives, negotiates car deals, and drives customer satisfaction.
SN SPECIFIC KEY PERFORMANCE INDICATOR TARGET
1 Total branch sales revenue per month.
2 Total monthly branch sales.
3 Total monthly branch sales calls.
4 Customer retention rate of the branch.
5 Average purchase value of the branch.
6 Total qualified/potential leads of the branch.
7 Complimentary service revenue of the branch
8 Monthly sales bookings of the branch.
9 Lead conversion rate of the branch.
10 Average profit margin of the branch.
11 Sales pipeline velocity of the branch.
12 Customer lifetime value of the branch.
13 Customer acquisition cost of the branch.
How to Apply:
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