Officer, Business Support Resolution at Standard Bank

Job Description

To identify, manage and provide advice in connection with Business Banking distressed and defaulted exposures in terms of the BS&R Mandate.

Watchlist and Early Arrears Accounts:
• Along with the relevant Relationship and Credit Managers, assess clients/accounts in order to manage risk and limit exposure over the short, medium and long-term.
• Assess counterparties, the current security position and where appropriate take additional security.
Participate in Rapid Risk Reviews in order to identify potential watch list and nonperforming loans early.
• Responsible for advising Business Banking on performing loans showing signs of distress (Watchlist names). Executed through Portfolio Rapid Risk Reviews and Watchlist Committees.
• Provide recommendations to improve business banking risk and enhance customer relationships to Business and Credit Teams. Brief Heads of Business to enable them to lead negotiations with watch listed names.
• Be involved and influence client visits and negotiations to manage credit recovery processes including restructure and or renegotiation of facilities.
Oversee the drafting of sound legal documentations and scrutinise agreements including but not limited to facility agreements, consortium agreements, security sharing agreements and mortgage charges, in accordance with set risk parameters.
• Conduct in-depth research on relevant accounts, applying banking, legal and credit knowledge where applicable.
• Awareness of the Group Reference Guide (GRG); CIB & PBB Credit Policy and BS&R Mandate.
• Participate in industry initiatives from time to time

Non-Performing Loans:
• Responsible for management of NPL names (primary responsibility) with decisions approved through Ad-hoc and monthly NPL committees.
• Act as key account liaison to deal with queries and issues from Relationship Managers, Risk, Operations and Collateral Teams as well as with external professionals such as valuers, auctioneer’s, lawyers, receivers etc. on matters relating to Non-Performing Loans
• Develop and implement solutions for credit recovery on accounts in order to secure debt, stabilise accounts or turnaround where possible.

Recovery , Litigation and liquidation:
• Provide advice to various stakeholders on credit recovery and liquidation / receivership processes.
• Prepare and submit liquidation claims / appoint Receivers.
• Attend and prepare for meetings with creditors.
• Brief attorneys and counsel and oversee conduct of litigation on behalf of the Bank.

Governance and Reporting:
• Responsible for recommending impairment requirement (provisions) to Head Credit BCC
• Ensuring internal, IFRS, and regulatory provisioning requirements are met.
• Responsible for collecting and maintaining loan loss data. Database updated as and when exposures change, or material recovery event occurs.
• Document and communicate relevant decisions to all relevant stakeholders
• Assist with relevant reporting returns and provide advice on these where required.
• Report to the Watch list and NPL Committee and implement decisions there from, as well as update the relevant schedule/s on a monthly basis.
• Maintain the default data base in terms of the Service Level Agreement with Credit Analytics for Non-Performing Loans on individual portfolio
• Document and communicate relevant decisions to all relevant stakeholders.
• Assist with relevant reporting returns and provide advice on these where required.

QUALIFICATIONS
Minimum Qualifications
• Relevant Business Degree

Experience Required
• 2 years banking experience preferably in Credit, Rehabilitation and Recovery or Legal departments of a Tier 1 financial institution.
• Keen interest in building a career in BS&R/ Credit

Knowledge Competencies:
Specialist knowledge – Demonstrates a clear understanding of the role BS&R should perform within BCC and must be able to provide direction and strategic thinking where appropriate in relation to distressed and defaulted exposures.
Sound business savvy and banking knowledge around:
• accounting and financial principles
• generally banking
• corporate banking
• Legal principles related to lending and collateral rights

And ability to translate and apply this knowledge to optimise positive outcomes.
Risk Management – Understands and manages strategic and operational risk including understanding and conforming to the relevant processes and procedures within BS&R & BCC.
Competencies required in delivering accurate and relevant results and assessing risk including attention to detail, delivery of accurate and relevant research, proactive and timely delivery of requirements, ownership of problems, understanding of impact of non-delivery and sub-standard performance.
Interpersonal Competencies:
• Delivering Results – Proactively and effectively manages and co-ordinates resources and relationships to ensure that objectives are optimally achieved
• Communication – Effectively applies verbal, non-verbal and written communication methods to achieve desired results using a flexible interpersonal style. Demonstrates a sophisticated level of front line negotiation skills and professionalism in dealing with others.
• Relationship building – Proactively develops and manages appropriate networks of internal clients and external parties to the Bank.
• Teamwork – Regards BS&R as an interrelated team and assists or asks for help where needed. Contributes meaningfully to the BS&R team

Personal competencies: –
• Organisation and control – Reflects a high level of self-organisation and uses solid project management skills for recovery processes
• Conceptual reasoning – Demonstrates broad conceptual ability and applies holistic thinking when managing credit recoveries, aligned to Risk and Bank strategy. Able to identify relevant trends and risk exposure in credit recoveries and limit this exposure through the appropriate means.
• Demonstrates a high level of attention to detail and problem solving skills.
• Integrity – Reflects a high level of integrity in all dealings with stakeholders.
• Resilience – Ability to perform consistently within and across a variety of contexts and situations and where appropriate assists others

ADDITIONAL INFORMATION
Behavioral Competencies:
• Checking Details
• Empowering Indiiduals
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict
• Upholding Standards
• Valuing Individuals

Technical Competencies:
• Coaching and Mentoring
• Difficult Calls Management
• Financial Planning
• Legal Collections
• Legal Compliance
• Performance Management
• Recoveries