NGIS Reservation Agent

Job Responsibilities

· Process check-ins, check-outs, cancellations, modifications, and special requests using approved lodging management systems.

· Provide exceptional customer service by assisting guests with room availability, policies, amenities, and general inquiries.

· Maintain accurate reservation records, occupancy reports, and daily logs in accordance with NGIS procedures.

· Coordinate with housekeeping, maintenance, and management teams to ensure room readiness and timely resolution of guest needs.

· Verify eligibility requirements for military, government, and authorized civilian guests.

· Handle payments, receipts, and financial transactions in accordance with established guidelines.

· Communicate effectively with supervisors and Navy leadership regarding guest issues, facility concerns, and operational updates.

· Support front desk operations, including phone coverage, guest assistance, and administrative tasks.

· Ensure compliance with safety, environmental, and quality standards across all NGIS operations.

· Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications:

· 1-3 years of experience in reservations, customer service, hospitality, or lodging operations.

· High school diploma or equivalent preferred.

· Must possess a valid passport and be able to travel internationally.

· Passport must be valid for at least one year beyond hire date.

· Ability to obtain country-specific visas per the U.S. Department of State Foreign

Clearance Guide.

· Ability to meet and maintain contract medical requirements for the duration of assignment.

· Ability to obtain and maintain facility credentials/authorization.

· Employees must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications:

· Previous experience supporting Navy lodging programs, NGIS operations, or military

hospitality environments.

· Familiarity with Navy lodging standards, reservation systems, and customer service

procedures.

· Strong communication skills, attention to detail, and ability to follow administrative

and technical instructions.

· Experience working in remote, shipboard, industrial, or lodging environments.

· Valid driver’s license.