Logistics Operations Supervisor - ICD Uganda

Job description:

YOUR ROLE

We are looking for an experienced Logistics Operations Supervisor - Inland Container Depot (ICD) to lead, manage, and optimize ICD operations by ensuring operational excellence, efficient use of  facilities, compliance with regulatory requirements, and delivery of safe, cost-effective, and high-quality logistics services that drive profitability and customer satisfaction.

WHAT ARE YOU GOING TO DO?

Strategic leadership & Operational Management
•    Lead end-to-end ICD operations, including container handling, verification, yard management, gate operations, documentation flow, and dispatch.
•    Ensure smooth coordination of inbound and outbound cargo movements.
•    Optimize yard planning, container stacking, space utilization, equipment deployment, and turnaround times.
•    Maintain high operational productivity while meeting service level agreements and customer expectations. 
•    Implement and Continuously assess and improve standard operating procedures to improve efficiency, accuracy, and safety.
•    Ensure optimal utilization of facilities, equipment, and human resources while minimizing costs, including fuel and equipment usage.
•    Lead, supervise, and develop ICD staff, including performance management and coaching.
•    Allocate responsibilities, manage workloads, and ensure accountability across teams.
•    Align and ensure clearance with UNBS, URA, CROP and other MDA/stakeholders for timely clearance of cargo.

Commercial and Customer Service Support
•    Support business growth by aligning ICD capabilities with customer requirements and CEVA’s service offerings.
•    Work closely with commercial, key account, and customer service teams to deliver reliable and competitive logistics solutions.
•    Manage customer performance metrics, service issues, and escalation resolution.
•    Identify opportunities for value-added services, throughput growth, and improved asset utilization.

Stakeholder & Relationship Management
•    Collaborate and build strong relationships with internal functions (e.g., customs declaration, Customer Service, Operations, security, safety) to ensure seamless service delivery.
•    Act as the operational contact for external stakeholders including URA, UNBS and other external partners.
•    Represent the ICD in management reviews, audits, and customer/regulator meetings.

Compliance, Safety & Security
•    Ensure full compliance with customs regulations, yard requirements, local laws, and CEVA policies.
•    Maintain high standards of safety, security, and cargo handling within all ICD facilities.
•    Promote a strong safety culture and ensure regular audits, training, incident reporting, and corrective actions.
•    Supervise and enforce effective gate control and cargo verification processes.
•    Maintain compliance with contractual, regulatory, and internal control requirements.

Financial & Performance Management
•    Collaborate depot P&L performance, budgeting, forecasting, cost control, and productivity improvement.
•    Monitor KPIs such as dwell time, truck turnaround, rail turnaround, yard utilization, handling productivity, damage rates, and on-time dispatch.
•    Drive cost optimization in labor, equipment, maintenance, utilities, and subcontracted services.

Reporting and Monitoring
•    Ensure timely and accurate cargo tracking reporting systems with 100% data quality for all ICD Teams.
•    Prepare operational performance and financial reports for senior leadership within the desired timelines and possible actions.
•    Timely communication updates on operational progress to the internal teams.
•    Update the cargo tracking system with new information as it becomes available.
•    Inform the respective stakeholders of any changes in rules and or regulations.

Additional Responsibilities
•    Perform any other related duties as assigned by immediate supervisors.

WHAT ARE WE LOOKING FOR?

• Bachelors Degree in Transport and Logistics Management, Supply Chain Management, Business Administration or any other related course.
• A minimum of Five (5) years working experience in handling ICD operations in a Logistics Industry.
• Postgraduate qualification in Transport, Logistics, or Supply Chain Management or related course is desirable.
• Strong operational leadership and decision-making ability. 
• Deep understanding of ICD, container handling, transport, and customs processes. 
• Stakeholder and regulatory relationship management. 
• Strong communication and negotiation skills. Ability to work in a fast-paced, high-volume environment.
• Strong communication and negotiation skills.
• High integrity, self-driven and able to set own work schedule with rigorous deadlines.
• Demonstrable aptitude for teamwork.
• High level of interpersonal skills. 
• Resilient and adaptable in a fast-paced environment. 
• High attention to detail and problem-solving capabilities. 
• Ability to work under pressure and manage multiple priorities.

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