Logistics Handling Operations Administrator East Africa

What are we looking for?

•    Bachelors degree in Transport & Logistics Management or any other related course.

•    A minimum of Two (2) years working experience in logistics operations, customer service, or project administration.

•    Strong organizational and multitasking skills with attention to detail.

•    Excellent communication and interpersonal skills.

•    Proficiency in logistics management software and tools.

•    Knowledge of international shipping regulations and procedures is an advantage.

•    Ability to work under pressure and meet tight deadlines.

•    Problem-solving and analytical skills to address operational challenges effectively.

•    Excellent presentation skills is important for collaborations with key clientele and other key stakeholders.

Logistics Operations

•    Coordinate and oversee project-related logistics activities, including transportation, warehousing, and delivery. Track cargo from the port of origin to the final destination.

•    Assess which information and documentation is required immediately upon receipt of order/ documents to avoid delays in clearance and release. Ensure that all relevant letters for cargo are requested, followed up and received on time.

•    Manage the scheduling and tracking of shipments to ensure timely delivery of goods and materials. Ensure follow-ups for accurate updates on progress of transport and customs clearance and subsequent update in the cargo tracking  and physical file on a daily basis.

Customer Service

•    Act as the primary point of contact for customer inquiries related to Project logistics.

•    Provide timely updates to customers on shipment statuses three times a week.

•    Handle and resolving questions / complaints from clients in a timely and satisfactory manner. Respond to any queries within 6 hours.

•    Maintain strong relationships with customers by addressing their needs and concerns promptly and professionally.

Administrative Duties

•    Manage proper and timely file Openings (Both in the system and physical files) for all clients allocated.  Ensure for every file that all communication, correspondence & file related documents are filled/scanned as per laid down procedure / format and maintained in the file at all times. Ensure files are opened accurately in Cargo wise and TMS latest 6 hours from receipt of shipping documents or pre-alerts and files closed within 48hours of delivery. And ensure Zero errors in opening files.

•    Generate regular monthly reports on logistics performance and customer service metrics for supervisor’s review.

Debt Collection Support

•    Assist the Credit Control team in debt collection efforts, promoting timely client payments.

Adhoc Duties

•    Performs any other duties that may from time to time be assigned by the line Manager and dotted supervisors.