IT Specialist
Job descriptions & requirements
About you
To be successful in this role, you are expected to have a Minimum of 4 years relevant work experience in an IT environment. Moreover, we also expect the following.
Required
Bachelor’s degree in Information Technology or other related field from a recognized institution
Previous experience of working with networked computing systems/windows TCP/IT networking
Previous experience working with LINUX / Windows servers.
Working knowledge of and competence in Microsoft operating system and office suite
High level of hardware/software remote trouble shooting experience
Quick in learning new systems
Help Desk
Act as the main point of contact for IT related issues in the use of computers, software and other communication equipment.
Troubleshoot/diagnose problems and react accordingly.
Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered.
Work closely with Uganda Area Manager & Country IT Coordinator on IT equipment that need repair/replacement.
Database/Networking/ Internet
Monitor organization WAN for problems.
Troubleshoot internet issues in liaison with the relevant ISP.
Work closely with the Country IT Coordinator regarding issues/faults.
Oversee computer networks to ensure that they function smoothly.
Install all new hardware, systems, and software for networks.
Backup, Antivirus & Security
Perform backups as scheduled and ensure data integrity
Configure and update antivirus.
Manage user accounts, permissions, email, anti-virus and anti-spam.
Monitor and configure Meraki to ensure optimal utilization of internet in the office.
Maintain System
Work in liaison with the Country IT Coordinator to maintain system performance and react to issues to maximize uptime
Continually perform preventative maintenance as scheduled.
Assist with system upgrades and rollouts.
Assist with the administration of users, access controls and computers.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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