Integrated Solution Manager

• Responsible for the P & L and operations of the Business Unit to deliver a) exceptional value to our clients, b)
  sustainable month-on-month organic growth to meet and exceed budget, and c) a truly aligned high
  performing team.
  
• Work in close cooperation with the head of sales, CRM, and Operational team in developing integrated
  
• technology solutions for the Uganda market. Actively promoting and developing the integrated solution
  business with current and new clients.
  
• Responsible for the in-time and in-budget implementation of projects; lead in the development of the business
  unit’s budgets and strategies to achieve its growth plans. Lead and monitor the implementation of approved
  
• budgets and plans. Develop organizational arrangements, systems, and processes to enable the efficient and
  effective deployment of resources in line with business QA and growth requirements.
  
• Manage client relationships by giving regular updates and convening meetings to ensure compliance with
  service delivery expectations and SLAs.
  
• Provide leadership and direction for the integrated solutions operations team. Manage staff up-skilling within
  the department to meet current and planned outputs; build and maintain talent infrastructure and employees
  development by assessing capability, identifying gaps, and designing training programs as part of a
  succession plan.
  
• Responsible for cost and pricing of all integrated solutions proposals and working with the Commercial
  
• Support Team to develop the technical proposal (including all the necessary technical drawings, designs,
  equipment specification sheets, etc.)
  
• Work within the senior management team in the development and achievement of collective goals (specifically
  in support of the country's sales efforts).
  
• Develop and deliver robust internal and external performance reports. Contribute to the development and
  delivery of accurate financial reports to the Country Director.
  
• Facilitate the internal audit process and be responsible for implementing the ensuing action plans. Manage
  and maintain the business line SG&A budget and ruthlessly control project costs to ensure maximum
  profitability.
  
• Mobilize new contract wins with the in-house team and, where necessary, specific project teams. A full and
  
• accurate understanding of the project deliverables and SLA which must be briefed to the client and the
  Country Director as needed.
  
• Deliver a rolling operational excellence program to include:
  
• Training and certification of technical staff on the applicable systems provided by OEMs.
  
• Business development training for all staff.
  
• Health and Safety program that includes the implementation of Toolbox talks and Risk Assessments.
  
• Upskilling and implementing the training program for all staff within the business unit.
  
• Ensuring all technicians are equipped with all the necessary tools and equipment.
  
• Implementing the customer service communications and maintenance protocol through CRM.Managing the service/maintenance schedule through CRM's Field Service Management platform.
  
• Work with HR to manage the GW Awards and MRT of the Month Awards.
  
• Responsible for only deploying equipment, systems, and technologies which are compliant with the SS-MEA
  integrated solutions standard and or have been approved by the SS-MEA Technical Solutions Director.
  
• Responsible for all the business unit's sales and business development. Provide any support to the
  
• Company's marketing activities such as sales campaigns, conferences, presentations, sporting events, etc.
  
• Lead on any specific POCs to support sales efforts and or the trial of new equipment/technologies for the Company
  

Requirements

• Technical business development experience in IT, Network, CCTV, Access Control, Fire Detection, Fire
  
• Suppression, VMS, PIDS, C3, and integrated solution design.
  
• Proven track record in leading technical operations teams along with separate project-specific delivery teams.
  
• Minimum ten (10) years of security service experience with at least 5 years in a senior position in the
  commercial security service industry.
  
• Technical understanding of commercial security and integrated technology solutions.
  
• Demonstrable experience in delivering innovative integrated solutions for clients where their risks/losses were
  better mitigated/reduced and delivered operational and cost efficiencies.
  
• Solid appreciation of financial models and proven ability to deliver stretching financial and non-financial
  targets.
  
• Experience in developing individuals and fostering their career advancement, including suitable coaching and
  mentoring abilities.
  
• Proficiency in ICT and Communications
  

Competencies

• A visionary leader, energetic with the ability to transform, inspire and motivate teams to produce quality
  output within strict timeframes
  
• Strategic and logical thinker, ability to see the big picture and formulate strategies for the company and
  
• contribute to the achievement of the company’s overall objectives
  
• Demonstrate ability to build cohesive teams and provide others with clear direction and sets measurable
  and achievable goals for subordinates
  
• Enthusiastic, results-oriented with excellent communication and presentation skills
  
• Influential with an ability to work and interact with internal and external stakeholders at all levels
  
• Commitment to results, customer-focused and goal-driven
  
• Ability to grow, support and develop talent within the department
  
• High moral standing with impeccable integrity