Installation Technician-Trackers
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Job summary
To install, monitor and provide tracking installation services and support for motorcycles in line with company guidelines.
Min Qualification:
Certificate
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Duty Station: Fort Portal & Nabbingo
Reports to: Recovery & Tracking Administrator
Role:
To install, monitor, and provide tracking installation services and support for motorcycles in line with company guidelines.
Duties and Responsibilities
● Support the recovery team on field tracking to recover from non-compliant clients and stolen bikes.
● Align and assign the tracking devices with motorcycles in line with company guidelines.
● Install, configure, and maintain trackers.
● Review of trackers that have gone offline.
● Review trackers of all impounded bikes.
● Remove tracking devices for finished loans.
● Install trackers for those that are lost from impounded bikes being resold to customers.
● Perform hardware upgrades, repairs, and replacements as needed.
● Resolve hardware-related issues promptly.
● Conduct routine maintenance checks to ensure the smooth functioning of the motorcycles.
● Collaborate with IT team members to ensure hardware and software compatibility and proper integration.
● Maintain an inventory of all hardware equipment and track any changes.
● Create and maintain documentation on hardware equipment installations, repairs, and maintenance.
● Adhere to all company policies and procedures related to hardware installation, maintenance, and security.
● Create sub-accounts and update login details in the system.
● Save bikes to different branches using details shared on the in-house spreadsheet.
● Renaming the device with the specific number plate and SIM card number.
● Monitor and provide support to the installation team on the user end by executing commands to see if they are effective or resetting devices with issues.
● Monitor device statuses and communicate with different personnel in case they need attention.
● Updating the in-house spreadsheet.
● Providing support to different staff members with the user-end platform.
● Perform any other duties assigned by your supervisor.
The job holder requires the following specifications:
● Certificate in Automotive Mechanics or other related field.
● At least 2(two) years of working experience or training in apprenticeship in hardware installation and maintenance, tracking system installation, management, and security.
● Knowledge and skills in the use of computerized diagnostic equipment.
● Skills in tracking system installation, management, and security.
Person Specifications:
● Strong attention to detail and ability to follow instructions.
● Excellent communication skills(oral and written) and customer service skills.
● Ability to work independently and in a team environment under minimum supervision & under a tight deadline.
● Patient in finding and fixing faults.
● Very good physical strength and stamina.
● Willingness to go out and work in all weathers in case of breakdowns.
● May be required to work outside official work hours and be on call at all times.
While we thank all applicants for showing interest, only short-listed candidates will be contacted for interviews.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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