Information Technology Support Technician II

Qualifications, Skills and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a related field is required
  

Experience

• 3–5 years of relevant experience in this or a related field, with strong capabilities demonstrated through skills and experience

Licenses and Certifications

• Certification(s) in IT‑related courses will be an added advantage.
  

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
  
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
  
• Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
  
• Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
  
• Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
  
• Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
  
• May engage with third party technical experts as needed to resolve technical problems and restore service.
  
• May provide technical advice to other technicians and offices.