Higher Clerical Officer - Energy Limiting Conditions

About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
The higher clerical position will support a new service in NHSL, supporting clinicians who are providing treatment to people with Energy Limiting such as ME/CFS and Long Covid. You will require excellent communication skills, to liaise directly with patients over the phone. Good interpersonal skills are also necessary in order to offer immediate reassurance to often emotional patients, escalating to clinical staff, in a timely manner as necessary, within own judgement.
The team will run multiple clinics 5 days per week, including domiciliary visits. You will be essential in supporting appointing, outcomes, daily team organisation, planning, and use of multiple IT systems and processes, responding to emails and telephone calls and supporting with collection of clinical data to support service improvement. This is a highly supportive team, but will involve regular lone working.
The working pattern for this role: Can be negotiated over a Monday to Friday rota.
Please note this post is part time 28.8hrs, salary is pro rata.
In This Key Role, You Will

• General reception duties
• Switchboard
• Sort and distribute incoming and outgoing mail
• Photocopying
  

What You'll Bring

• Experience in an Administrative and Clerical role
• Educated to Higher Grade level
• Ability to supervise staff
• Well developed interpersonal skills in customer care
  

What We Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.
  

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
  

For informal discussion, please contact Leigh Dobson on Leigh.Dobson@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on Lynn.Deas@lanarkshire.scot.nhs.uk
Interested?
Full details about the role are provided in the attached Job Description and Person Specification.
Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application
You can also learn more about working with NHS Lanarkshire by viewing our Information Pack
Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.
This advert may close early if we receive a high number of applications, so we encourage you to apply early.
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