Head of Data & Revenue Operations
Circle - CircleCo, Inc.
Accounting, Auditing & Finance
Job Summary
You will oversee both revenue operations and data at Circle. As part of this responsibility, you will design a revenue operations and data org that can support our sales, marketing, and customer success teams as Circle’s business continues to scale. You’re always looking 6-18 months ahead.
- Minimum Qualification: Bachelors
- Experience Level: Senior level
- Experience Length: 7 years
Job Description/Requirements
- You will oversee both revenue operations and data at Circle. As part of this responsibility, you will design a revenue operations and data org that can support our sales, marketing, and customer success teams as Circle’s business continues to scale. You’re always looking 6-18 months ahead.
- Co-develop the go-to-market strategy with the head of sales, head of customer success, and head of marketing. This will include our quarterly & annual planning processes.
- Help develop the revenue operations roadmap. You’ll set strategy when determining which projects to invest resources into and the sequencing of implementation. This could be migrating our CRM from Hubspot to Salesforce, implementing a new chat tool for our sales org, or partnering with the marketing team to setup a new lead scoring system. These are high-impact projects that the revenue operations team will drive across the finish line. You’ll empower the team to execute, while staying close to each project and ensuring high standards are met.
- Own the data analytics roadmap. At Circle, our data team reports into our head of revenue operations & data, providing a holistic, Our team is making fast progress on key data projects, like implementing DBT, improving our Looker environment, introducing enablement for the GTM org, rolling out Monte Carlo to improve data monitoring and reliability. You will guide our team in developing the roadmap, finding new areas of opportunity, and ensuring we follow best-practices.
- Oversee all technology decisions across the revenue org, including the CRM, our data stack, and automations. This includes vendor evaluation, procurement and implementation. You’re able to look ahead and understand tradeoffs of certain technology decisions, limit technical debt, and only introduce complexity when needed.
- Drive the adoption of data-driven decision-making processes throughout the organization, enhancing our data analytics capabilities to support business strategies.
- Ensure reliability, consistently, and accuracy for our reporting within the revenue org. We should feel this in our daily operating reports, our monthly, quarterly, and annual planning. You’ll partner closely with our head of finance to establish these definitions.
- Oversee all operations around variable comp payouts — across sales, marketing and customer success.
- Help run our weekly business review meeting for the revenue leadership team. This includes setting the agenda, support in forecasting, improving predictions, and establishing pacing towards goals.
- Collaborate with the product team and engineering to proactively improve our strategy for data warehousing and data architecture. For instance, a strong relationship here will enable the revenue team to be able to see a 360 degree view of the customer in the CRM, including product usage, customer engagement (support tickets, sales emails, marketing campaigns, attribution) and contract data.
- You have at least 7-10+ years of Revenue Operations and Data experience in a high-growth, software company environment. With at least 4 of those managing a related team. You’ve done this before.
- You have a deep understanding of data environments and technology stacks.
- You have experience in a product-led company like Circle and/or a software company with some self-serve motion. Or, you have experience in an org that sells multiple products.
- You’re comfortable with Hubspot, Salesforce or a similar CRM, and you are an expert at CRM admin and implementation.
- You’re able to thrive in a fast-growing, venture backed startup environment that requires quick decisions and action — while also knowing when to invest long-term and understand downstream effects of your decisions.
- You have successfully managed a tech stack with common sales, marketing and data tools (such as Hubspot, Intercom, Monte Carlo, Marketo, Census, Drift, or others.)
- Experience supporting the full spectrum of revenue functions — spanning marketing, sales & CS.
- You are a leader and a coach with a track record of helping members of your team grow in their roles. You have experience building a team, including hiring leaders and managers.
- You have a strong work ethic. We’re a fast-growing venture backed startup with ambitious plans and our team has a lot to deliver on.
- You are an excellent writer and communicator. We’re a fully-remote team, and excellent writing is a key requirement in the role, especially for a team lead.
- You have strong presentation skills and executive presence.
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