Front Desk Representative

The ideal candidate will have a friendly and easy-going personality, whilst also being very perceptive and disciplined. You should be able to give accurate information and deal with complaints. A customer-oriented approach is essential. 

Your goal should be to make our guests and visitors feel comfortable and valued while on our premises. 

Responsibilities: 

• Greet and welcome guests, give them a short briefing, and check them inefficiently.
• Answer questions and address complaints.
• Answer all incoming calls and provide the information requested.
• Professionally respond to emails in a timely manner (requests and reservations).
• Keep updated records and files.
• Take on other duties as assigned.

Requirements and Skills:

• Proven experience as a front desk representative, agent, or relevant position.
• Knowledge of office management and basic bookkeeping.
• Proficient in English (both oral and written).
• Excellent knowledge of MS Office (especially Excel and Word).
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service oriented.
• Must be focused and pay attention to details.

Mutanda Lake Resort is located in a remote area of the Kisoro District. A candidate must be aware that they will have to stay on property, in our staff quarters. 

The working hours are 9:00 am to approximately 6:00 pm, 6 days per week. 

You will be entitled to 4 weeks paid holiday per year. 

How to apply.

Qualified candidates should forward their CV and letter of interest through Brightermonday Portal by Clicking on the 'Apply Now ' section