Dispatch Manager
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Job summary
The Dispatch Manager is responsible for coordinating and managing daily delivery operations to ensure timely, accurate, and efficient dispatch of orders. The role involves supervising riders, scheduling deliveries, tracking packages, and maintaining high customer service standards.
Min Qualification:
Diploma
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Company: Minuteman Delivery Services
Location: Kampala
Reports To: Operations Manager
Job Summary
The Dispatch Manager is responsible for coordinating and managing daily delivery operations to ensure the timely, accurate, and efficient dispatch of orders. The role involves supervising riders, scheduling deliveries, tracking packages, and maintaining high customer service standards.
Key Responsibilities
- Plan, schedule, and assign delivery routes to riders.
- Monitor dispatch operations to ensure timely deliveries.
- Communicate effectively with riders, customers, and management.
- Track deliveries and resolve any delays and emergencies promptly.
- Maintain accurate dispatch records and reports.
- Ensure compliance with safety and company policies.
- Supervise and motivate dispatch staff and drivers.
- Onboarding new riders
- Orienting new riders
- Responsible for timetables for shifts and offs
- Handle customer inquiries and complaints professionally.
- Making urgent invoices as the need arises
Requirements & Qualifications
- Diploma or Certificate in Logistics, Transport, Business, or a related field.
- Proven experience in dispatch, logistics, or fleet operations
- Strong communication and organizational skills.
- Ability to work under pressure and manage multiple tasks.
- Basic computer skills and familiarity with tracking systems.
- Leadership and problem-solving skills.
- To be willing and available online all the time as the job requires.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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