Digital Patient Experience Coordinator (Part-Time, Remote)
Growth Troops
Medical & Pharmaceutical
Job Summary
We’re looking for a Digital Patient Experience Coordinator to help bridge the gap between prospective patients and the care they need. In this flexible, part-time remote role, you'll primarily respond to incoming SMS inquiries and assist with light phone consultations when necessary. This is not a traditional call center job. Instead, you’ll use a personalized, tech-enabled approach to understand patients’ health goals, build trust, and guide them toward their next step—whether that’s scheduling a call or providing additional information.
- Minimum Qualification : Certificate
Job Description/Requirements
Are you passionate about wellness, tech-savvy, and love meaningful conversations? Join our team!
We’re looking for a Digital Patient Experience Coordinator to help bridge the gap between prospective patients and the care they need. In this flexible, part-time remote role, you'll primarily respond to incoming SMS inquiries and assist with light phone consultations when necessary.
This is not a traditional call center job. Instead, you’ll use a personalized, tech-enabled approach to understand patients’ health goals, build trust, and guide them toward their next step—whether that’s scheduling a call or providing additional information.
What You’ll Do:
- Engage promptly with SMS inquiries and occasional phone calls
- Hold consultative conversations to understand wellness goals and patient concerns
- Coordinate appointments using tools like Calendly
- Maintain accurate records in our CRM (training provided)
- Foster relationships by showing empathy, curiosity, and professionalism
- Follow up thoughtfully to encourage appointment scheduling
What You Bring:
- Tech-savviness and a quick learning curve for new tools
- Comfortable using CRMs, telehealth platforms, or calendars
- Great communication skills—both written and verbal
- A genuine interest in health and wellness fields
- Availability during U.S. East Coast business hours (16:00–24:00 GMT)
- Attention to detail in all communications and documentation
Why You'll Love It Here:
- Work that matters—help people take steps toward better health
- Flexible hours and part-time stability
- Professional growth with tools like DrChrono, Go High Level, and more
- Supportive culture focused on empathy and care
<
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
