Data Systems Senior Manager

Global Salesforce Architecture & System Ownership 

• Serve as the global owner of TREES’ Salesforce ecosystem, ensuring the system accurately reflects and supports evolving business processes across MEL, Programs, Carbon, Communications and Fundraising. 
  
• Develop a deep understanding of TREES’ operational workflows, decision-making rhythms, reporting requirements, and cross-functional dependencies, and identify where system design can strengthen efficiency, insight, and scalability. 
  
• Lead structured discovery and requirements validation processes with MEL, Programs, Carbon, Communications and Fundraising teams to deeply understand workflows, reporting behaviors, unmet needs, operational pain points, and opportunities for simplification and improved usability. 
  

Data Governance & Change Management 

• Establish and facilitate a cross-functional data governance and system prioritization structure, including a network of functional super users across MEL, Programs, Carbon, Communications, and Fundraising, with regular (e.g., bi-weekly) touchpoints to review bugs, enhancements, backlog prioritization, and upcoming releases. Ensure that system changes and roadmap decisions are informed by structured user feedback, aligned to organizational priorities, and approved through a clear, transparent governance process. 
  
• Build and institutionalize TREES’ data governance framework, including defined data ownership, structured change control processes, and documentation standards. 
  

Requirements Gathering, Reports and Dashboard Strategy & Advanced Data Visualization 

• Engage deeply with internal stakeholders to define true user requirements, including how and why teams access Salesforce, unmet reporting needs, workflow pain points, and opportunities to improve usability. 
  
• Surface insights into user behavior and system friction points, and translate those insights into thoughtful, scalable reporting and dashboard solutions tailored to TREES’ operational realities. 
  
• Design and build user-centered, automated Salesforce dashboards and reports that fulfill the data needs of internal stakeholders and guide implementation decisions at program and leadership levels. 
  

Integration Strategy & Systems Harmonization 

• Own global integration strategy across Salesforce and connected platforms, including mobile data collection tools (e.g., TaroWorks), communications and fundraising data tools (e.g. Fundraise Up, HubSpot), and future BI or analytics systems. 
  
• Oversee API integrations, data flows, and synchronization logic to maintain system coherence. 
  
• Ensure harmonized data structures across countries while accommodating programmatic nuance. 
  

Superuser Development & Cross-Functional Partnership 

• Train, support, and actively engage a network of Salesforce superusers who serve as primary points of input for system feedback, issue identification, and prioritization of enhancements within the governance structure. 
  
• Create clear user guidance, documentation, and structured feedback mechanisms. 
  
• Translate technical system changes into accessible communication for non-technical stakeholders.